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Police Support Services Supervisor

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Police Support Services Supervisor

Salary

$54,870.40 - $65,148.72 Annually

Location

Boise, ID

Job Type

Full Time Regular

Job Number

23 -07340

Department

Police

Division

Police Finance

Opening Date

11/19/2025

Closing Date

12/17/2025 12:00 PM Mountain

+ Description

+ Benefits

+ Questions

Summary Statement

Join the Boise Police Department in a key leadership role that helps keep critical operations running smoothly. As the Police Support Services Manager, you will oversee the daily functions of the Police Support Services Unit, ensuring that systems, processes, and personnel operate efficiently and effectively. You’ll manage and approve the internal and external business applications that support the unit’s work, monitor performance, and champion continuous improvement.

In this role, you’ll collaborate closely with department leadership, other City of Boise divisions, and state and federal partners to align initiatives, enhance service delivery, and support department-wide goals. The ideal candidate will guide a dedicated team, streamline operations, and help drive the mission of the Boise Police Department forward.

What We Offer You

Let's be honest - benefits matter. Here's what makes working for the City of Boise stand out:

+ Free health insurance for your entire family (yes, really - zero premiums)

+ Solid retirement through PERSI, plus we match your 401(k) or 457b contributions

+ Time to recharge: Start with 10 hours of vacation each month, 8 hours of sick leave, 12 holidays, and a full 10 weeks of parental leave

+ Peace of mind with free life and disability insurance

+ Extra perks like wellness incentives (up to $500/year), tuition reimbursement, and a free bus pass

Essential Functions

+ Performs the full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.

+ Supervises and oversees the operational and support services and programs for the department. Provides administrative support for command staff in implementing department projects, policies and procedures. Provides direction and coordination of departmental assignments, strategic priority and project administration. Oversees and manages records management, investigative and administrative duties, the Ride-Along Program, personnel database management and employee calendar coordination for all divisions. Facilitates interdisciplinary collaborative efforts among command staff, officers and support team members.

+ Administers complex internal and external business applications used by the unit to support all department divisions. Oversees staff responsible for coordinating legally required publications for federal compliance. Reviews and approves various operational or administrative documents required to ensure intelligence data is accurate, meets objectives and is in compliance with established standards for data entry. Disseminates information internally and with external local, state and federal partners. Analyzes, evaluates, correlates, reviews and/or approves crime reports from multiple sources and documents to develop new investigative leads for patrol officers and detectives, general data for support of investigations, and determine links between individual criminals and criminal organizations or unsolved crimes.

+ Represents the organization to various institutional divisions as well as externally to professional and community stakeholders. Coordinates and facilitates meetings, engages in problem-solving and responds to inquiries from the public. Supports strong partnerships between the department and state and local law enforcement agencies. Acts as a liaison with other city departments to ensure collaboration of support services required. Assists with coordination of operations using federal incident command system structure for single and planned or spontaneous events, protests, rallies or large planned community events. Serves as a liaison to other law enforcement agencies to collect or exchange information.

+ Analyzes operational processes and training to identify and implement service delivery improvements. Assists with coordinating and executing various support programs, collecting information related to workflow, office procedures and control systems to support program evaluations and identifies solutions. Supervises and performs interdisciplinary administrative support activities and updates internal manuals. Monitors and audits the use, accuracy and implementation of applicable database systems and related updates; audits and purges confidential or historical information per federal guidelines.

+ Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

+ High school diploma or equivalent and five years of experience in public administration, criminal justice and specialized working experience in a law enforcement support capacity, or an equivalent combination of education and/or experience.

Knowledge of:

+ Current law enforcement practices, development, management and evaluation.

+ Current law enforcement agency policies and practices.

+ Current legal issues as they relate to loss prevention, physical security, surveillance, search and seizure, crime analysis, vehicle impounds, property disposition and extensive background checks.

+ Supervision and personnel management.

+ Computer usage including related software.

Ability to:

+ Create and present multi-media presentations

+ Develop and implement programs and procedures

+ Supervise staff

+ Solve problems effectively

+ Communicate effectively in the English language at a level necessary for efficient job performance

+ Perform all essential marginal functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

+ Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

+ Associate’s degree in criminal justice, public administration or related field and local government experience working in public policy.

+ Six years of experience in the development, operation and evaluation of criminal justice-related programs.

+ Six years of experience in a supervisory capacity.

Licensing And Other Requirements

+ Valid state-issued driver’s license.

Special Requirements

Applicants must be able to pass:

+ City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

+ Driving Record Check

+ Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds, occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 35 pounds. Also, the employee is frequently pushing/pulling up to 10 pounds, occasionally pushing/pulling up to 20 pounds and rarely pushing/pulling up to 35 pounds. The noise level is rarely moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions and in wet and humid conditions. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

+ ZERO premium medical coverage option for you and your family

+ Low-cost dental and vision options.

+ Post-employment health savings account.

Retirement and Investment Plans:

+ PERSI retirement benefits

+ 401(k) or 457b pre-tax investment options with employer match.

+ 457b Roth after-tax investment options with no match

WellBeing Program:

+ Up to $500 cash per year for participants.

+ Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

+ 10 hours of vacation per month, and this increases the longer you stay with the City

+ 12 paid holidays every year

+ 8 hours of sick leave per month

+ 10 weeks Parental Leave

Life & Long Term Disability:

+ Basic Life insurance at no cost to you

+ Long Term Disability insurance at no cost to you

Other optional benefits:

+ Pre-tax Flexible Spending Accounts

+ Supplemental Life Insurance

+ Supplemental Disability Insurance

+ Tuition reimbursement

+ Free local bus pass

+ Corporate discount programs

+ AFLAC

+ Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org