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DOT IT Functional Analyst II

Salary

$75,475.00 - $117,737.00 Annually

Location

Anne Arundel County

Job Type

Full Time

Job Number

0702-TSO-11/25

Department

Maryland Department of Transportation

Opening Date

11/19/2025

Closing Date

12/3/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Open Recruitment

If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver’s license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland’s toll roads; then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT).

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission—connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

The Maryland Department of Transportation, Secretary’s Office (MDOT TSO), is seeking an experienced and dedicated IT professional to serve as a DOT Functional Analyst II. This is the journey level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

This position will be located at the Maryland Department of Transportation (MDOT) Maryland Motor Vehicle Administration (MVA), in Glen Burnie, MD.

Key responsibilities for this role include, but are not limited to, the following:

+ Manage Customer Connect Production Support to include monitoring the Production Support email account and taking appropriate actions to resolve incoming requests.

+ Researching production support inquiries by reviewing data in the applications databases using SQL Management Studio, as well as analyzing C# code to understand existing processes and identify issues prior to escalating to the developers.

+ Utilizing web services and tools such as SOAP UI and Postman to simulate and troubleshoot API calls internally.

+ Work with vendors to obtain necessary certificate information for external API interfaces, uploading certificates, and coordinating with internal interface teams.

+ Collaborate with business stakeholders to gather, document, and analyze functional requirements to include reviewing developer SQRs, translating business needs into clear and concise functional specifications, and serving as a liaison between MDOT modes and technical teams.

+ Support Office of Information Resources (OIR) management on various projects and procedures including monthly status reports, assisting with special OIR initiatives, and maintaining team related documentation.

This position may allow a hybrid work schedule, including telework and on-site work hours.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits

Qualifications

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: One (1) year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

*Selective Qualification: One (1) year of experience using SQL, programming languages such as C# within Visual Studio, and managing production support requests for client-server, web-based applications, and APIs.

*This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill, or abilities). No substitutions are allowed for the selective qualification.

The ideal candidate will possess:

+ Superior analytical and problem-solving skills

+ Strong ability to communicate effectively, both verbally and in writing

+ Proficient in documenting processes and workflows

+ Familiarity with APIs and their integration

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position for which you are applying.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

1. Graduation from a standard high school or possession of a high school equivalency certificate and two additional years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted for the required education.

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. U.S. Armed Forces military service experience as defined under the Minimum Qualifications may be substituted for the required education and experience on a year-for-year basis.

Licenses & Certifications

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Additional Information

TO APPLY: You must complete an MDOT employment application (DTS-1) online to be considered for this recruitment. RESUMES CANNOT BE SUBSTITUTED FOR THE MDOT EMPLOYMENT APPLICATION. No paper applications will be accepted.

The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Selected candidates may be subject to background and reference checks.

You may apply online at https://www.governmentjobs.com/careers/mdotmd. Applications must be submitted by 11:59 pm on 12/3/2025.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please notify in advance. MD Relay Service Number (711). Bilingual applicants are encouraged to apply.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDOT does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The purpose of the supplemental questions listed below is to evaluate your experience and education further to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described in detail in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

Issue date: 11/19/2025

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

01

Do you have a bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems?

+ Yes

+ No

02

Do you have one (1) year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms?

+ Yes

+ No

03

If you answered 'Yes' to question #2, please describe this experience in detail and include at which position(s) this experience was obtained. This experience must also be documented in your application. If 'No', please type 'NA'. Please enter relevant experience only. Listing the employer's name and/or job title only or see resume' is not an acceptable response.

04

Do you have one (1) year of experience using SQL, programming languages such as C# within Visual Studio, and managing production support requests for client-server, web-based applications, and APIs?

+ Yes

+ No

05

If you answered 'Yes' to question #4, please describe this experience in detail and include at which position(s) this experience was obtained. This experience must also be documented in your application. If 'No', please type 'NA'. Please enter relevant experience only. Listing the employer's name and/or job title only or see resume' is not an acceptable response.

Required Question

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

Apply

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