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The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

Under general supervision of the Clinical Care Coordinator (C3), provides registration support to facilitate patient flow and non-clinical administrative support for center activities.

+ Clerical.

+ Registers direct admission and hospital transfer patients so that bed placement can occur and an active patient account is available prior to arrival, to accommodate Physician office order entry

+ Monitors Intake Logistics for Registration requests and activities

+ Serves as a registration expert, troubleshooting and correcting registration oversights to ensure patient flow is not impeded

+ Verifies patient’s insurance eligibility for direct admits and facility transfers; obtains authorization if necessary

+ Assists C3s (Hub and Unit) with referrals; faxes and photocopies medical record information as needed for post-acute patient placement to facilitate timely discharges

+ Updates/corrects insurance information; notifies appropriate departments to ensure accurate financial data is available.

+ Provides administrative support to facility C3s as appropriate

+ Manage registration for discharge-readmit cases as well as interrupted stay cases

+ Updates bedded patient status. Ex: Observation to Inpatient; Inpatient to Observation when needed

+ Supports Hub C3 as needed

+ Assists Hub C3 with bed placement, registration, facility transfer, and other tasks as assigned

+ Uses data collection tools to reflect activities, as noted by review of documentation

+ Updates bedded patient status. Ex: Observation to Inpatient; Inpatient to Observation when needed

+ Updates bed request in Care Logistics software to provide accurate information including patient attributes for bed placement.

+ Collects patient’s insurance authorization for medications and discharge needs

+ Notifies payer, as required, of patient’s admission and level of care —either online or viatelephone

+ Assists in the submission of medical information to payers and community care providers as needed

+ Receives referrals from Unit C3 for discharge planning assistance

+ Follow up with post-acute care facilities on bed holds

+ Verifies patient’s insurance eligibility for direct admits and facility transfers; obtains authorization if necessary.

+ Updates/corrects insurance information; notifies appropriate departments to ensure accurate financial data is available.

+ Collaboration.

+ Actively communicates with multidisciplinary healthcare team (Primary Nurse, nurse manager, C3, etc.)

+ Communicates potential admissions to facilitate system wide planning by entering bed request in Care Logistics software.

+ Contacts referral destination in person, by phone, fax or EPIC to notify of early alert and final alert.

+ Performs Other Duties.

What we need from you

Education/Qualifications:

+ High School Diploma or GED, preferred

Experience:

+ 2 years of experience working with regulatory programs, administrative/secretarial in a professional setting, or patient scheduling/registration experience, required

+ Associate degree or higher will waive the experience requirement

Skills:

+ Accuracy

+ Attention to detail

+ Computer skills

+ Maintain confidentiality

Physical Requirements:

+ Constant typing/clerical/dexterity, seeing/monitor/Computer use

+ Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, tactical sense, talking, visual acurity (color, depth, perception), walking, fit testing, bodily fluids/bloodborne exposure, burns.

Travel:

+ Occasional travel - The job may require travel from time-to-time, but not on a regular basis.

Total Rewards

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

+ Paid time off, including company holidays, vacation, and sick time

+ Medical, dental and vision insurance

+ Life insurance and disability protection

+ Retirement benefits including an employer match

+ And more!

Specific benefit offerings may vary by location and/or position.

Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $17.32/Hr.

Pay Range Maximum:

USD $25.98/Hr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.