• Quality Support Specialist (Pharmacy)

    Specialty Rx, Inc. (Columbus, OH)


    Job Description

    The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long-term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy’s commitment to exceptional service and patient safety.

    Responsibilities:

    + Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc.

    + Maintain accurate facility information (facility lists, backup lists, etc.)

    + Complete Occurrence Reports on recurring issues to be evaluated by the Compliance Officer and shared with department heads.

    + Identify trends in facility-related complaints to assist in internal pharmacy resolutions.

    + Communicate with department heads and supervisors to assist in the delivery of specifically requested items.

    + Handle emails and phone calls directly from facility administration and account executives.

    + Annually update House Stock and MD lists for accuracy.

    + Respond promptly to facility inquiries via Mediprocity, email, and phone to ensure timely issue resolution.

    + Collaborate with Account Executives and department heads to coordinate delivery of requested medications and supplies.

    + Track and identify patterns in facility-related concerns to assist in proactive process improvement.

    + Maintain up-to-date facility lists, backup contacts, and other key records.

    Qualifications:

    + Ohio Board of Pharmacy Pharmacy Technician license (required)

    + Experience in Long Term Care Pharmacy and customer service preferred.

    + Courteous and polite phone skills.

    + Computer literate.

    + Detail oriented and organized.

    + Must be able to multitask.

    + Must possess excellent verbal and written communication skills.

    + Must be able to think critically and solve problems efficiently.

     

    Job Type: Full-time 9am-5:30pm Monday-Friday

    Benefits:

    + 401(k)

    + Dental insurance

    + Employee assistance program

    + Health insurance

    + Life insurance

    + Paid time off

    + Vision insurance

     

    Work Location: In person

    Requirements