• Help Desk Technician - Swings - TS/SCI w/ POLY

    General Dynamics Information Technology (Annapolis Junction, MD)


    **Req ID:** RQ210508

    **Type of Requisition:** Regular

    **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph

    **Public Trust/Other Required:** None

    **Job Family:** Technical Support Services

    Skills:

    Communication,Customer Service,Systems Support

    Experience:

    8 + years of related experience

    US Citizenship Required:

    Yes

    Job Description:

    Help Desk Technician

     

    hours: 1400-2200

     

    days: Sun-Thur

    Essential Job Functions:

    + Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

    + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

    + May route calls to product line specialists, application, or system support specialists.

    + Maintains and updates records and tracking databases.

    + Alerts management to recurring problems and patterns of problems.

    Qualifications:

    + AA/AS (or equivalent experience), 5+ years of experience

    + TS/SCI with ability to obtain CI Poly

    + Security+ CE & PWS 9.1

    + Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense.”

    + Must be able to meet customer facility COVID requirements

     

    The likely hourly rate for this position is between $28.93 - $39.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

     

    Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

     

    We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

     

    Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

     

    Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans