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Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Chief Architect Office (CAO), an organization within CE&S Global Customer Success (GCS), is the intersection of customer obsession and cross-solution technical expertise. We support Microsoft Customer and Partner Solutions (MCAPS) with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption & Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings.

CAO provides strategic technical leadership through a variety of programs, initiatives, and forums. We engage directly with field teams and customers to drive consumption and usage, while simultaneously enhancing technical proficiency across Microsoft by leveraging our collective expertise and insights. Team members are expected to be T-shaped critical thinkers with deep expertise and broad knowledge, capable of navigating complexity, driving customer-centric outcomes, and influencing across the organization without formal authority. We are looking for a Senior Software Engineer to join our organization. Ideal candidates are self-directed learners, positive risk-takers, and skilled at balancing priorities in dynamic environments while empowering others and leading with integrity.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Unblock and accelerate technically complex cloud consumption opportunities through partnership with customers, field, and engineering organizations.

+ Engage with customers at a Chief Technology Officer (CTO)/Chief Architect level to help shape technology strategies and architectural patterns that accelerate business outcomes.

+ Be a catalyst for defining and driving programmatic engagement that scales into other areas of MCAPS and Microsoft.

+ Technical advisor to Customer Success leadership team for internal initiatives related to definition, enablement and execution of delivery roles.

Qualifications

Required/minimum qualifications

+ Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

+ Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications

+ Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

+ Breadth of knowledge across industries and solution areas, with a focus across on architecting and/or delivering solutions utilizing data services on Microsoft platforms (SQL Database, COSMOS, Databricks, Fabric, Synapse, Purview Data Governance)

+ Proven track record with successful delivery and execution of specific cloud projects/programs.

+ Business acumen and effective communication skills with executive audiences.

+ Commitment to the growth mindset exemplified by continued learning and demonstrated willingness to stay abreast of cloud advancements, including relevant cloud trends across the competitive landscape.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)