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Special Projects Manager - Programs and Operations

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Special Projects Manager - Programs and Operations

Salary

$125,095.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26121E

Department

Juvenile Court

Opening Date

11/19/2025

Closing Date

12/2/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Special Projects Manager for Programs and Operations leads with a trauma-informed and community-centered approach, overseeing the development and management of youth and family programs which promote healing, equity, and opportunity. This role ensures that court services are accessible, culturally responsive, and attuned to the complex needs of youth and families impacted by the youth justice system. By fostering strong partnerships with internal teams, community organizations, and external agencies, the Director advances high-quality, compassionate programs and operational practices which support positive outcomes and long-term well-being for young people and their families across Davidson County.

Davidson County Juvenile Court’s mission is to prevent problems, promote the positive potential in all people, and pursue fairness and hope.

Typical Duties

+ Supervise and coordinate the work of division directors, impacting programs and case flow.

+ Oversee the planning, implementation, and evaluation of all court-based and community-based programs serving youth and families, including diversion, intervention, and support initiatives.

+ Provide organizational leadership that aligns Court operations with our mission, vision, and values.

+ Lead strategic planning and cross-agency collaborations to improve outcomes for children and families.

+ Oversee policy development, program evaluation, continuous improvement efforts, and drive evidence-based adjustments.

+ Facilitate strategic alignment to ensure trauma-informed and family-centered services.

+ Develop and maintain standardized processes and protocols for case management, program referral, intake, and follow-up to ensure efficiency, equity, and compliance with legal and regulatory requirements.

+ Lead the continuous improvement of court processes, leveraging data and feedback to enhance service delivery and outcomes for youth and families.

+ Supervise program managers, coordinators, and support staff, providing leadership, coaching, and professional development opportunities.

+ Collaborate with judges, court staff, and community partners to align programs and processes with best practices in youth justice and family engagement.

+ Represent the court in community forums, interagency meetings, and with external stakeholders on matters dealing with youth and family programs.

+ Ensure compliance with all applicable laws, regulations, and grant requirements related to juvenile court programs and operations.

+ Prepare and present reports, recommendations, and strategic plans to court leadership and other stakeholders.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Social Work, Public Administration, Psychology, Education, or a related human service field and five (5) years of verifiable project management experience specifically overseeing multidisciplinary teams in human services, child welfare, court systems, or program management.

**No Substitution**

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Master’s degree in a relevant field

+ Experience managing large multidisciplinary teams

+ Experience working with diverse and historically marginalized populations, including immigrant and refugee families

+ Familiarity with case management software, court technology platforms, and conducting program evaluations

+ Bilingual or multilingual abilities

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave: (Full-time employees)

+ Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)

+ Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office)

+ Sick leave: 12 days of sick leave per year

+ Other leaves: Judicial leave, military leave, bereavement leave

*See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

If you have a degree, indicate your major field of study in the area below. If no degree, write "N/A".

03

How many years of verifiable project management experience specifically overseeing multidisciplinary teams in human services, child welfare, court systems, or program management do you have?

+ No Experience

+ One to Two Years

+ Three to Four Years

+ Five Years or More

04

Describe any verifiable project management experience specifically overseeing multidisciplinary teams in human services, child welfare, court systems, or program management you have. If no experience, write "N/A".

05

Describe any experience managing large multidisciplinary teams you have. If no experience, write "N/A".

06

Describe any experience working with diverse and historically marginalized populations, including immigrant and refugee families you have. If no experience, write "N/A".

07

Describe your familiarity with case management software, court technology platforms, and conducting program evaluations. If none, write "N/A".

08

Are you bilingual or multilingual?

+ Yes

+ No

09

If you are bilingual or multilingual, include language(s), spoken and/or written word and level of proficiency. If none, write "N/A".

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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