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NOTE: This position will be based full time out of our Corvallis, OR office.

POSITION SUMMARY: Reporting to the Manager, Plant Services, the E2 Program Manager will oversee E2 center projects from inception and initial customer interactions, through project development, implementation, and maintaining service and continued customer support.

This position works cross functionally with various NuScale departments such as business development, finance, project support, IT, and QA among others, Additionally the E2 Program Manager is the primary customer point of contact for all customer inquiries and technical support. This includes acting as the project manager for each customer project (managing deadlines, controlling scope, assigning roles, monitoring progress, reporting status).

The E2 Program Manager engages with new potential customers using a business plan that prioritizes customer interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Work with business development to engage customers, provide work estimates, develop statements of work, and provide input to customer contracts.

+ Act as the project manager to transition signed customer contracts into internal projects. Project manager duties include coordination of work with the customer, directing internal work scope to support customer contract, reporting and trending of project metrics.

+ Provide customer support which includes technical information on NuScale design while being sensitive to appropriate level of detail. Inputs to website, user groups, and other customer facing service tools.

+ Set up thin clients and manage virtual machines in a customer facing production environment. Working with IT as needed to ensure appropriate hardware resources are available to continue E2 service.

+ Travel to domestic or international customer locations as needed to support installation and initial training for new E2 centers.

+ Performs other duties as assigned.

CORE COMPETENCIES: To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.

+ Problem solving : Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.

+ Oral/written communication : Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, Is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.

+ Planning/organizing : Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.

+ Adaptability : Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.

+ Dependability : Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.

+ Team Building: Capable of developing strong interpersonal networks and trust within the organization.

+ Safety Culture : Adheres to the corporate safety culture and is expected to model safe behavior and influence peers to meet high standards.

+ Quality Assurance : Demonstrates understanding and implementation of quality assurance regulations, standards and guidelines of ISO-9001.

MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES :

+ Education/Certification : A minimum of a Bachelor’s degree in Business, Computer Science, Information Systems, Engineering or related field is required. Project management experience preferred.

+ Experience : A minimum of 5 years progressively responsible experience in Computer Science, Engineering or have a high level NuScale system knowledge is required. Additional required skills and/or experience include:

+ Ability to learn contract procedures and provide input to statements of work and estimate costs.

+ Manage a project from inception to completion following existing processes.

+ Ability to learn how to set up thin clients and manage simulator equipment in a production environment.

+ Knowledgeable of ISO-9001

+ US commercial nuclear power experience or NuScale operational knowledge is highly desired. E2 installation includes training and presentations to stakeholders.

+ Industry Requirements : Eligible to work under Department of Energy 10 CFR Part 810.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Ability to understand and communicate clearly using a phone, personal interaction, and computers.

+ Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.

+ The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms.

+ Ability to travel both domestically and internationally to support E2 Center customer installations. Expect 20% travel per year.

Disclaimer: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.