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Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

**Position Schedule:** Full-Time

This job posting is anticipated to remain open for 30 days, from 18-Nov-2025. The posting may close early due to the volume of applicants.

The Director of Resiliency in Technology Production Services is responsible for developing and leading the operational resiliency strategy to ensure the organization can anticipate, withstand, recover, and adapt to disruptions. Reporting to the Head of Production Services, this role focuses on mitigating risks to critical technology services and recovery efforts and ensuring compliance with regulatory requirements. The Director will collaborate across teams to drive resiliency initiatives, foster a culture of accountability, and provide strategic leadership to safeguard the firm's technology operations.

What you'll do:

+ Develop and implement a comprehensive operational resiliency framework for all systems and platforms across on-premise, cloud, Saas hosted technologies.

+ Identify and mitigate risks to critical technology services, ensuring alignment with enterprise-wide resiliency goals

+ Establish and maintain resiliency metrics, reporting, and dashboards to monitor performance and identify areas for improvement

+ Conduct regular risk assessments to identify vulnerabilities in technology systems and processes

+ Collaborate with engineering, infrastructure, applications and cybersecurity teams to address resiliency gaps

+ Ensure compliance with regulatory requirements related to operational resiliency Build and lead a high-performing team focused on resiliency initiatives

+ Act as a trusted advisor to the Head of Production Services and other senior leaders on resiliency matters

+ Partner with business units, risk management, and compliance teams to align resiliency efforts with organizational priorities

+ Represent Technology Production Services in enterprise-wide resiliency forums and initiatives

+ Communicate effectively with stakeholders at all levels, including executive leadership, on resiliency strategies and progress

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .

**Hiring Minimum:** $168500

**Hiring Maximum:** $286900

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf .

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Skills/Requirements

+ 11+Years experience in operational resiliency within a technology organization, preferably in the financial services industry

+ 6+ Leadership experience (experience leading leaders preferred)

+ Associate's and or bachelor's degree preferred

+ Understanding of cloud- based resiliency strategies and tools

+ Strong understanding of disaster recovery, business continuity planning, and incident management

+ Understanding of business processes and mapping technology to business critical processes from a recovery standpoint

+ Familiarity with regulatory requirements related to operational resiliency (e.g., FFIEC, Basel, etc.)

+ Proven ability to lead cross-functional teams and drive organizational change.

+ Strong interpersonal and communication skills, with the ability to influence and build relationships at all levels

+ Experience managing and mentoring teams to achieve high performance

+ Ability to assess complex systems and processes to identify risks and recommend solutions

Preferred certifications:

+ Certified Business Continuity Professional (CBCP)

+ Certified Information Systems Security Professional (CISSP) or equivalent

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca)

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) .

•Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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