"Alerted.org

Field Service Engineer

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

In this role, you will:

+ Provide Break-Fix and end user support activities as required.

+ Installing and configuring hardware and software components for windows work stations to ensure usability by end users

+ Troubleshoot hardware and software issues for windows workstations and mobility support/management

+ Should have practitioner level knowledge in SCCM 2012 and O365

+ Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

+ Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

+ Provide smart Hands and Feet support for Technology team on demand

+ Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

+ Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

+ Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

+ Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

+ Co-ordination for cable patching with Vendors or enable on demand.

+ Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

+ Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

+ Installing and configuring hardware and software components to ensure usability by end users

+ Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

+ Experience in supporting overall manufacturing / lab IT systems and IT devices

+ Familiarity with manufacturing, lab or distribution center IT equipment

+ Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

+ Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

+ Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

+ Advanced Microsoft skills (server support, etc.)

+ Knowledge / Understanding of GMP and GxP

+ Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

+ Strong focus on quality and attention to detail

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in **East Hanover - NJ**

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

+ **What you need to have to be considered** Strong Analytic/Troubleshooting Skills.

+ Strong Communication Skills.

+ Strong understanding of MS Windows Operating Systems.

+ Strong working knowledge of MS Office and basic business application.

+ Strong Customer Support Skills.

+ Minimum 2 years desk side support services.

+ Basic knowledge of networks, telecom, and compute/storage.

+ Advanced knowledge of MacOS & iOS environment & administration.

+ Advanced understanding of the MacOS imaging & end-point deployment process.

+ Basic understanding of policy, user certificates and keychains design, management, and deployment.

+ Advanced knowledge of mobile device support

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until November 25, 2025.

The annual salary for this position is between $37,800 to $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

\#LI-KM1 #CB #Ind123

_“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”_

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.