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Services Sales Expert (West)
- SAP (Palo Alto, CA)
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We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The SAE plays a critical role in helping customers realise the full vision and value from our Software Solutions across their Organization. This is a high-impact, consultative sales role that drives value-based engagement and positions SAP to ensure their success for their digital transformation. As the primary customer-facing leader within our Services Sales organization, the SAE champions SAP’s services portfolio to accelerate time-to-value, reduce implementation and operational risk, and guide customers toward next-generation technologies such as AI and other Innovations. Our customers rely on SAP to ensure their successful outcomes and adoption of the SAP Portfolio of Business Solutions.
• Look across the industry and our customers’ business to understand what matters most to them, where they’re struggling, and where we can make the biggest impact. Use these insights to drive quality demand and help them identify and adopt our software in a way that delivers real value, stays close to standard, and keeps their core clean and easy to maintain.
• Guide customers through proper adoption, fit-to-standard, and clean-core approaches. Position advisory, implementation, and premium services to drive measurable outcomes.
• Build strong, collaborative relationships across license and cloud sales, systems’ integrators, partners, delivery, and product teams to bring the full power of SAP to each account.
• Execute with precision across the full sales cycle by understanding customer decision drivers, engaging top decision-makers, and progressing deals with discipline and urgency.
• Own, build, and convert a healthy pipeline while maintaining accurate forecasts and reporting.
Develop strategic territory and account plans using all available assets — lines of service, marketing, delivery teams, and partners — to drive pipeline creation and growth.
• Contribute to team strength by coaching, supporting, and mentoring new talent joining the organisation.
• We are also considering candidates with a strong delivery background — individuals who have spent 10 years leading SAP implementation projects and now want to transition into a customer-facing services sales role.
• Candidates who understand how customer implementation, delivery cycles, governance, and implementation methods, tend to do well in this role and will be considered even if sales experience is limited. That experience gives them a strong consulting mindset and helps them sell services in a way that’s grounded in how customers really adopt the software.
Experience and Requirements
• 8–10 years in sales (direct or indirectly) or business development, with demonstrated success generating opportunities, managing complex pursuits, closing deals, and building strong customer relationships. Will strongly consider individuals with 8-10 years SAP consulting experience as these individuals do well in Sales.
• SAP product knowledge and prior enterprise application or implementation experience strongly preferred.
• Proven sales or implementation success within the West Customer Market is highly desired.
• Confident, polished communicator with the ability to lead impactful customer presentations at all stages of the relationship.
• Solid understanding of negotiation principles and contractual structures for complex consulting engagements.
• Ability to operate independently, stay agile, and thrive in a fast-moving, evolving environment.
• Strong business acumen with the ability to clearly articulate the value and ROI of SAP’s services portfolio.
SAP Services is powered by passionate, collaborative, and trusted people committed to customer success. Joining SAP’s West Market Unit means stepping into a high-energy, high-impact team where you can make an immediate difference and build a winning career.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs\_and\_hiring/employee\_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 256400 - 435800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical\_usage\_of\_AI\_in\_the\_recruiting\_process/?locale=en\_US) .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 439987 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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