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ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.

Responsibilities include:

+ Level 2 technical support with Apple Mac's and Windows based computers and servers

+ Install operating systems, migrations, upgrades, etc.

+ Install and maintain virtual machines and servers

+ Setup new or move existing computer hardware and software

+ Troubleshoot user issues as they arise on applications, software, hardware, and configurations of network setup

+ Run CAT6 cables where needed, and terminate

+ Maintenance and updates on servers and workstations

+ Basic knowledge of Active Directory to setup for users accesses

+ Basic knowledge of camera systems and access point

+ Identifying technical problems and resolving issues quickly in printing production line

+ Basic knowledge of Microsoft Office 365

+ Maintain product inventory and order supplies and equipment as needed

+ Work with large format printers, print servers, and different copiers.

+ Basic knowledge of Caldera and Oris print software

+ Basic knowledge of VoIP phones

+ Basic knowledge of Mobile Device Management (MDM)

+ Basic knowledge of PSA's and RMM's.

+ Basic project management skills

+ Work on time-sensitive tasks with hard deadlines.

+ Role will have multiple duties or projects at once

+ Organization skills are critical