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Child Welfare Specialist Trainee 1-3

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Child Welfare Specialist Trainee 1-3

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Classified

Job Number

214982CWST1-3-11.19.25SS

Department

DCFS-Department of Children and Family Services

Opening Date

11/19/2025

Closing Date

11/24/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

We're looking for Child Welfare Specialists to join our team as Customer Services Representatives in the Louisiana Child Safety Response Center (LCSRC).

The Louisiana Child Safety Response Center (LCSRC)serves as the first point of contact for individuals reporting concerns of child abuse, neglect, or other child welfare issues. Operating as a 911-style Call Center for child abuse and neglect, the LCSRC is responsible for receiving and assessing reports through phone calls, electronic submissions, and other communication channels.

Customer Service Representatives (CSRs)gather critical information, determine the nature and urgency of each situation, and ensure that the appropriate personnel and resources are notified in a timely and accurate manner. This role is critical to ensuring the safety and well-being of children through prompt and thorough screening, assessment, and referral. The position requires strong communication, decision-making, and multitasking skills in a fast-paced, high-stress environment.

Minimum Qualifications

Three years of experience in child welfare; OR

Six years of full-time work experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT:

Possession of a high school diploma or equivalent.

A current driver's license and access to a personal vehicle.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166730) .

Job Duties and Other Information

Job Duties

+ Receive and screen intake reports via phone, mail, fax, or email.

+ Gather sufficient information needed to make an appropriate and sound decision at intake.

+ Complete the required forms, conducts thorough search via agency data systems and inputs reported information into data systems.

+ Provide quality customer service through the use of listening skills, interviewing skills and through the provision of information relative to community resources.

+ May serve as the lead worker in absence of supervisor and may perform duties as assigned.

+ Attends and participates in formalized training programs and seminars relative to child abuse/neglect and investigative techniques.

+ Performs other duties as assigned.

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This vacancy may be filled as a Child Welfare Specialist 1-3 depending on experience.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location:Baton Rouge, La- State Office

* In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.

In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license & access to a personal vehicle.

How To Apply:

No Civil Service Test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Tr'Yan Kador via [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you possess a high school diploma or equivalent?

+ Yes

+ No

02

Do you have any experience in a call center?

+ Yes

+ No

03

Do you have any experience in a dispatch or communications center?

+ Yes

+ No

04

Do you have any prior experience with DCFS? If yes, how many years of experience do you have?

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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