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Technology Operations Team Supervisor

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Technology Operations Team Supervisor

Salary

$91,320.00 - $146,124.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

QAA 06042 11.19.2025

Department

Department of Early Childhood

Opening Date

11/19/2025

Closing Date

12/3/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

710 S. Ash St., Denver, CO 80246

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

STATE OF COLORADO RESIDENCY REQUIRED

NOTE: This announcement may be used to fill multiple openings.

NOTE: Due to the State's current hiring freeze, this position will not be filled until January 1 or after.

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

We offer a generous benefits package including:

+ 11 paid holidays per year plus vacation and sick leave

+ Medical, dental, and vision plans

+ State paid life insurance policy

+ Choice of 2 retirement plans (defined benefit or defined contribution)

+ Optional 401(k) and 457 plans

+ State paid short-term disability coverage

+ Additional optional life and disability plans

+ Credit Union membership

+ Training and professional development

To learn more about State of Colorado benefits visit:https://www.colorado.gov/dhr/benefits.

Some positions may qualify for the Public Service Loan Forgiveness Program . For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). **Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.

The Colorado Department of Early Childhood (CDEC)ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families, and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.

Business Operations, Innovation, Technology, & Security (BITS) has 4 crucial teams responsible for the entire agency technology portfolio. The 4 teams manage CDEC's information technology, infrastructure, operations, projects, & enterprise applications. BITS coordinates daily with all of CDEC, the Governor's Office of Information Technology (OIT), and technology service providers in support of the CDEC mission. Our vision is to be the most tech-forward, user-centric agency in the State of Colorado by identifying, implementing, and managing solutions that are sustainable, interoperable, & secure.

The Technology Teamis focused on managing CDEC’s enterprise applications & systems. This is achieved through a balance of application management, operational support, service delivery, and continuous enhancement. The Technology team has 2 work units:Operations & Service. The Operations team is responsible for system administration and all day-to-day operations. The Service team is responsible for ticketing, triaging, troubleshooting, and the service delivery to the end user. Technology supports the CDEC mission through the management of the primary mediums of CDEC’s service delivery. These are critical applications that ultimately allow CDEC to execute its goals, outcomes, & objectives. While the individual goals are often driven by individual programs, this team holds the significant responsibility of understanding how each part of the CDEC enterprise infrastructure fits in, impacts, and influences the entire technological ecosystem. All decisions, actions, and solutions executed by the Technology team shall be sustainable, interoperable, & secure.

Technology’s primary customer & end user is the recipient of the service being delivered through the enterprise solution. Their primary partners are Product, Program Delivery, & OIT. The inseparable relationship between the Technology & Product teams shall be viewed as 2 sides of the same coin. Both of these teams are primarily focused on the end user - Technology is focused on achieving the desired outcome for the end user and Product is focused on achieving the best possible experience for the end user.

Description of Job

What you’ll be doing:

This position is an experienced Technology Operations Manager that is tasked with maximizing the continuity and operations of our 21 technology systems. Our Technology Operations team owns a critical continuity of operations role with our agency and end users. At all times, the position shall be focused tirelessly and endlessly on the unbroken delivery of sustainable, dependable, and functional technology. This role will provide direct supervision to our team of 6 System Administrators. Additionally, in partnership with our Technology Service Supervisor, this role will have dotted line relationships with our full-time, OIT System Developers that are devoted to CDEC. The position is expected to utilize an Agile, iterative approach to all technology operations duties across the BITS technology infrastructure. CDEC, along with its infrastructure of applications and systems, is an expansive, dynamic agency with thousands of stakeholders. To be successful, this role must have a communicative and collaborative approach to CDEC Technology that is encompassing all these inputs. While we strive to be inclusive of all stakeholders, a principle of the BITS team is that the families, children, and early childhood professionals that we serve have been, are currently, and will continue to be the primus inter pares of all stakeholders. Additionally, this role will be a critical pivot between our Technology Service team of Customer Experience (CX) Administrators and the Product team by providing daily support in all operations and maintenance. This will be achieved through consistent, regular, and intentional connections with these 2 teams.

In collaboration with the Technology Service Manager, this role will be responsible for the intake of all enhancement, project, and technical debt requests, representing those requests to the Governor's Office of Information Technology and vendors, and collaborating with the divisional Product Owners for inputs and prioritization of efforts. This position has regular interaction with internal staff including division directors and internal program managers. This position also regularly represents the Office, Division, and technology applications to other state agencies, vendors, and to external partners at meetings and other venues.

Major Job Duties include, but are not limited to:

+ Responsible for 24/7/365 monitoring, maintenance, and performance tuning of all assigned IT systems.

+ Develop, document, and execute Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and best practices regarding all technology operations for the agency.

+ This position is delegated authority to provide leadership and make decisions related to the technology operations of the 21 technology systems directly controlled by the BITS Technology team.

+ Develop, maintain, and update critical Technical Design Documents (TDDs) to ensure critical mapping and inventory of agency’s configuration and infrastructure (e.g. System Maps, workflows, data flows, and architecture overviews).

+ Create, update, and manage operational dashboards & reports to ensure constant, uninterrupted monitoring of system performance.

+ This role shares responsibility with the Technology Service Manager for the intake of all enhancements, projects, and technical debt management requests.

+ In partnership with Technology Service & Product, ensure that the User Experience (UX), User Interface (UI), & Customer Experience (CX) needs and priorities are represented fairly in all infrastructure decisions. This is accomplished by starting with user needs, not government needs.

+ Consistently and continuously drive decisions and actions that position the IT infrastructure to achieve long-term technological sustainability and financial sustainability. Drive all technology decisions and actions away from customization, legacy-based, complex solutions.

+ Create, foster, & champion an Agile environment by embracing the belief that launch is a phase, not an endpoint.

+ Conduct systemic analyses of existing IT infrastructure and identify enhancement opportunities that prioritize simplifying, rationalizing, optimizing, and streamlining.

+ This position will serve on the CDEC Intake Review Board - an internal governing body to provide oversight and ensure CDEC projects and initiatives are aligned with CDEC Technology (BITS, Product, & OIT) strategy, operations, and capabilities.

+ This position develops and implements statewide policies, procedures, and operating guidelines governing technology operations to empower the Department’s mission and to ensure compliance with state statutes, rules, policies, and procedures.

+ Responsible for the creation, maintenance, and updates for all Incident Management, Disaster Recovery Plans (DRPs), Continuity of Operations Plans (COOPs), and backup & recovery.

+ Lead, manage, and participate in scheduled Incident/Emergency Tabletops. Lead retros after all trainings to diagnose, identify, and implement learnings and outcomes to the team.

+ Responsible for ensuring all OIT Chief Information Security Policies (CISPs) & Technical Standards are met as the absolute minimum level for compliance across the IT infrastructure. This includes, but is not limited to: Authentication & Account Management; Security Logging and Monitoring; Remote Access; Patch Management; Data Security; & Encryption.

+ Lead prompt diagnosis, troubleshooting, management of, and resolution of technology incidents and outages by serving as the primary escalation point for impacted services.

+ Plan, prioritize, assign, analyze and monitor workflow, and maintain appropriate staffing levels and review progress to ensure the quality and quantity of work meets standards and deadlines for deliverables to meet program goals and objectives.

+ Establish work schedules, review and approve work time and absences.

+ Initiate the hiring process, provide subject matter expertise to HR during the comparative analysis process, interview candidate and hire.

+ Identify raining and developmental needs, and provide training as needed.

+ Performs other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: (New)

(H1A2XX)Program Management I (https://dhr.colorado.gov/state-hr-professionals/job-classifications/class-description-and-minimum-qualifications-for-h1a)

Minimum Qualifications

Experience Only

+ Eight (8) years of full-time professional work experience in technology, software, or operations that includes progressive and increasing responsibilities; which must have included the following

+ At least two (2) years of experience within in a technology operations, system administrator, or development role including direct experience with a diverse population of end users,

+ At least two (2) years of experience in an enterprise Customer Relationship Management (CRM) platform

+ At least two (2) years of experience creating, articulating, teaching, coaching, leading, & modeling an Agile software development life cycle (SDLC).

OR

Education & Experience

+ Bachelor's Degree in Business, Software, or Technology & at least four (4) years of experience in technology, software, or operations that includes progressive and increasing responsibilities; which must have included the following:

+ At least two (2) years of experience within in a technology operations, system administrator, or development role including direct experience with a diverse population of end users,

+ At least two (2) years of experience in an enterprise Customer Relationship Management (CRM) platform,

+ At least two (2) years of experience creating, articulating, teaching, coaching, leading, & modeling an Agile software development life cycle (SDLC).

Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition,part-time work will be prorated.

Substitutions: Additional related experience may substitute for the education on a year-for-year basis. Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis.

Preferred Qualifications:

+ Significant leadership experience in technology, software, & enterprise applications.

+ 2+ years of system administrator management experience.

+ Technology operations experience with diverse, multi-division agencies.

+ Strong interpersonal skills to influence decision-making via relationship building.

+ Ability to communicate effectively between technology-based teams and non-technology-based teams.

+ Agile, product-forward, user-centric mindset.

+ Direct experience working with technology service teams and product teams.

+ Direct experience creating Key Performance Indicators (KPIs), metrics dashboards, and leading a team to achieving them.

+ Direct experience with Salesforce.

+ Direct experience creating, establishing, maintaining, managing, and resolving service backlogs.

Highly Desired:

+ Secondary Degree in Computer Science, Computer Science, Information Technology, Information Systems, or a related field.

DEFINITION OF PROFESSIONAL EXPERIENCE:

Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Conditions of Employment:

+ Applicants must pass a background check prior to employment.

+ Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://careers.colorado.gov/how-to-apply) (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Complete Applications must include the following documents:

+ A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)

+ A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

+ If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.

+ If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

+ A resume.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:

CDEC is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the HR Specialist, Daulton Daies; [email protected].

Technical Assistance:

If you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-524-5627 anytime between 6:00 a.m.-6:00 p.m. (Pacific Time).

The Department does not offer sponsored visas for employment purposes.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

All positions at the Department require that potential employees undergo a thorough background check. As a condition of employment, you are required to submit to pre-employment screening if offered the position. Are you willing to meet this requirement?

+ Yes

+ No

02

Are you willing to accept an offer within the posted salary range?

+ Yes

+ No

03

Former state employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. Otherwise, please list N/A

04

List any additional relevant experience you would like us to consider in determining if you meet the qualifications of this position. Please, include the months and years relevant to the experience you describe.

05

If you are a current or previous State of Colorado employee, please provide your EID (employee identification number will start with 99....), and please list your dates of employment and classifications for all State of Colorado Departments or institutes of Higher Education for which you have worked.

06

This position has been designated as hybrid. The Hiring Manager will discuss the expectations and details of the schedule with you during the interview process. A hybrid position can work a portion of the time from home and a portion of the time in the state workplace location. A workspace is provided for the employee when they come into the office, which could include a cubicle, office, or hoteling station. When required to come into the assigned state workplace, the employee is required to bear the expense of commuting. Do you understand this expectation and are you willing to meet this requirement? [Please write "YES" in the space below in order to continue in the selection process.]

07

This position will be responsible for consistent, regular, and intentional collaboration between the Technology Service (CX Administrators) & the Product team. Please share your strategy and approach to maximizing collaboration with these teams.

08

How have you personally and specifically created, fostered, & championed an Agile environment in your work and with your teams?

09

How have you created an environment that prioritizes Problem Statement creation before Solutioning? What hurdles have you encountered?

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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