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We have an outstanding Contract position for aCustomer Service Coordinatorto join a leading Company located in theIrvine, CAsurrounding area.

Pay Rate: $23 - $26

With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

Responsibilities:

+ Following established procedures, perform a variety of back-office administrative responsibilities.

+ May be required to perform some or all of the following:

+ Administers and processes customer purchase orders by reviewing Customer Service Administrators' flow-down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.

+ Establishes and maintains relationships with customer-facing teams through courteous and efficient servicing of customer requests.

+ Maintains regular communication with customer-facing teams and responds to external customer service issues.

+ Prepares and submits correspondence in response to customer requests.

+ Maintains an appropriate level of confidentiality regarding customer and company matters.

+ Generates and processes standard spares quotes in a timely manner and coordinates with price estimating.

+ Reviews pricing for reasonableness, submits quotations/proposals for customer review

+ Coordinates with various functions of the company (e.g., Customer Service Administrators, quality, shipping/receiving, accounting, Account Managers, planning, and shop personnel) on customer issues.

+ Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.

+ Enter and manipulate data on spreadsheets, databases, or file management programs and perform a broad range of typing projects with a high degree of accuracy and speed.

+ Manages customer portals, including downloading purchase orders, updating purchase order status, and expediting requests.

+ Set priorities and procedures for accomplishing work .

+ May be required to delegate portions to others or provide help and support to others.

+ Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.

+ Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.

+ Communicate potentially negative situations to management in a constructive manner.

+ Read mail, highlight action or important items , attach relevant files or information before distributing.

+ Respond to routine correspondence or draft routine responses for review and signature.

+ Ability to accurately type 55 wpm, where applicable.

+ Personal computer skills required.

Basic Hiring Criteria :

+ High School diploma or equivalent, or an education certificate in the applicable functional area, preferred.

+ Minimum of three years of increasing complexity of administrative duties, related office experience, or demonstrated ability to perform the described responsibilities

+ Working knowledge of R-Card.

+ MSS and SAP knowledge is preferred.

+ Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.

+ Proficient with Microsoft Suite software.

+ Must demonstrate effective verbal, written and interpersonal communication skills.

+ Ability to work effectively with others and be a participative team player.

+ Ability to navigate customer portals, retrieve orders, update portals with promise dates, and manage portal backlog accuracy, including delivery dates, quantities, and price.

+ Excellent Microsoft Excel skills, including formulas, Vlookup, and pivot tables.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance