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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Your main tasks and responsibilities:

+ Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs

+ Leads initial field trouble shooting and expedites technical and engineering support as needed

+ Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing

+ Handles inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls

+ Exhibits strong interpersonal skills, is positive, pleasant, respectful and customer focused

+ Creates a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value

+ Resolve questions / concerns efficiently and effectively

+ Initiates return authorizations and creates customer file

+ Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports

+ Logs reports back to manufacturing units for back charging warranty claims

+ Expedite service and warranty orders through the system until completion

+ Follows quality procedures according to ISO 9001.

To succeed in this role, you will need:

+ College degree preferred or equal job experience

+ 5 years customer service experience

+ Strong computer skills including but not limited to Windows XP / Microsoft Office / Use of Web

+ Superior organizational skills

+ Able to multi-task, keep to schedules and deadlines

+ Ability to work independently and be team focused

+ Mechanical background in rotating equipment a plus

What we offer you:

+ Competitive Paid Time Off (3 weeks to start)

+ 12 Company Paid Holidays per year

+ Annual Bonus Program

+ Full Medical, Dental, and Vision benefits

+ Company Paid Short Term and Long Term Disability, Company Paid Life Insurance

+ 6% 401K or Roth Company Match with Immediate Vesting

+ Company Paid Retirement Security Contributions following 1 year of employment

+ Tuition Reimbursement/Educational Assistance

Do you have a question about the role?

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

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