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Skanska is seeking a Technical Support Specialist to provide excellent customer service and support for a variety of Tier 1 incidents and requests. This is a hybrid position, requiring in-office work on Tuesdays and Wednesdays each week. **The working hours for this role are 11:00 AM – 8:00 PM EST.**

Our work makes a clear contribution to society and the environment around us. We build in many different verticals. (https://www.usa.skanska.com/who-we-are/media/brochures/) Whether we are building schools to provide inspiring spaces for learning, roads to connect communities, or hospitals to care for patients, it all contributes to our purpose – we build for a better society.

Skanska's values —Be Better Together, Act Ethically and Transparently, Commit to Customer and Care for Life—are deeply ingrained in how we work, which is why our values support and drive our D&I efforts.

The Technical Support Specialist will effectively triage, troubleshoot, and resolve incidents and requests related to client operating systems (Windows 10, Office 365), the Microsoft Office Suite, VPN clients, network issues, identity management, various on-premise and cloud-based applications, as well as computer hardware and peripherals. This role is also responsible for dispatching, prioritizing, and categorizing incidents and requests via the ITSM platform, ServiceNow.

Additionally, Technical Support Specialists may identify patterns in recurring issues and collaborate with staff to address persistent problems. The ideal candidate will demonstrate a passion for excellence, possess outstanding communication and organizational skills, and have the ability to build strong relationships over the phone.

Technical Support Specialist Required Qualifications:

+ 1+ years of experience with ServiceNow or another ITSM ticketing system

+ 1+ years of experience installing and configuring new technology, including hardware, operating systems, programs, or applications

+ 1+ years of experience troubleshooting iOS and Microsoft products and peripherals

+ 1+ years of experience using Windows, Exchange, and Microsoft Office 2013/2016/O365

+ 1+ years of experience using Active Directory

+ 1+ years of experience creating and managing mailboxes and distribution lists within the Microsoft Exchange Admin Center

+ 1+ years of experience with networking, including TCP/IP, DNS, WINS, LAN/WAN, and VPNs

+ Associate’s degree and/or 1+ years of experience in the technology field or in a service desk role

This position's working hours will be 11:00 am-8:00pmEST.

Currently, the company is not considering applicants for this position who now or in the future require employment sponsorship by the company.

Our** Investment (https://careers.usa.skanska.com/life-at-skanska) **in you:

+ We believe that Benefits (https://careers.usa.skanska.com/life-at-skanska#rewards-and-wellbeing) should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the Compensation and Benefits (https://careers.usa.skanska.com/life-at-skanska#rewards-and-wellbeing) summary on our careers site for more details.

+ As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there’s a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects.

+ At Skanska, we Care for Life. And we’re committed to supporting your whole health and peace of mind through inclusive and personalized total rewards.

+ We’re committed to your success by developing you in your role and supporting your career growth

+ Compensation and financial well-being (https://careers.usa.skanska.com/life-at-skanska#rewards-and-wellbeing) – Competitive base salary, excellent bonus program, 401k, & Employee ownership program.

Come work with us and join a winning team!

Background Check Required

Skanska is an Equal Employment Opportunity (EEO) Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, citizenship, protected veteran status, or any other categories protected under applicable federal, state, and local laws.

Skanska Equal Employment Opportunity

Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we’re one of the world’s largest construction and project development companies. With operations in select markets throughout the Nordics, Europe and the United States, global revenue totaled $15.9 billion in 2024.

Skanska in the U.S. operates 28 offices across the country, with its headquarters in New York City. In 2024, the U.S. construction sector generated $8.2 billion in revenue, and the U.S. development sector’s net investments in commercial projects totaled $224 million.

Together with our customers and the collective expertise of our 6,300 teammates in the U.S. and 26,300 globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime.

Skanska's Applicant Privacy Policy for California Residents (https://www.usa.skanska.com/privacy-policy/notice-at-collection-and-privacy-policy-for-california-job-applicants/)

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_Search Firm and Employment Agency Disclaimer Skanska USA Human Resources (“Skanska HR”) provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively “Skanska USA”). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor (“Vendor”). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR._