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Job Overview

The Associate User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team, and have a path for future growth as you build your technical expertise!

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

+ Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to PCs, laptops, and the phone system to ensure continuity of service so that end users can accomplish business tasks.

+ Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems

+ Documentation, tracking, and resolution of all support incidents in a timely and efficient manner within a ticketing system or incident management system.

+ Provision of user profiles, user environments, directories, access rights, and security.

+ Provide computers, phones, and other application/system documentation and training to employees.

+ Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.

+ Assist with technical research on upgrades and installation of endpoints

+ Assist with Administer phone system infrastructure.

+ Administer Office 365 licensing.

+ Assist with maintenance and troubleshooting of IT infrastructure including networking equipment, etc.

+ Participate in rotational on-call requirements as well as occasional off-hours work depending on business needs.

+ Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.

Qualifications

+ Proficiency with Windows and/or MacOS machines and operating systems.

+ Ability to simplify complex technical information for an end user.

+ Ability to install, maintain and troubleshoot end-user hardware, software, and peripherals, after instruction.

+ High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).

+ Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Preferred:

+ Experience deploying, maintaining, and troubleshooting Windows and/or MacOS machines

+ Prior experience with endpoint hardware installation & troubleshooting

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $55,000-$65,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits