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Join Our Team at UPMC Community Osteopathic!

UPMC Community Osteopathic is seeking a full-time Phlebotomy Supervisor to lead our clinical laboratory specimen procurement and client services team. This daylight-hour role, with occasional weekends, is ideal for candidates with experience in both inpatient and outpatient phlebotomy and prior leadership experience.

In this role, you will provide day-to-day leadership to the team, ensuring efficient operations and a high level of patient satisfaction. You will manage staff schedules, provide hands-on support by covering duties as needed, and assist in planning, developing, and monitoring quality assurance initiatives that promote patient safety and excellence in care.

At UPMC, you'll be part of a collaborative environment where your contributions directly impact patient outcomes and the community you serve. We offer a comprehensive benefits package designed to support your personal and professional growth. Make a meaningful difference in healthcare-apply today to grow your career with UPMC!

Responsibilities:

+ Maintain staff schedules to ensure coverage and meet patient care needs.

+ Collect specimens via venipuncture, heel stick, fingerstick, and other methods as required, including off-site collections, following proper patient identification procedures.

+ Train, orient, and evaluate new employees and students; administer corrective actions as needed.

+ Develop, maintain, and update specimen procurement policies, procedures, and quality initiatives to improve processes and customer satisfaction.

+ Demonstrate dependability, independent judgment, and professional accountability while prioritizing department needs.

+ Promote patient safety and provide clear instructions to patients on specimen collection procedures.

+ Interact courteously and professionally with all laboratory customers and respond promptly to inquiries.

+ Accurately register patient demographics and laboratory orders into information systems, ensuring data completeness.

+ Communicate unusual or problematic incidents to technical staff, supervisors, and pathologists.

+ Adhere to all laboratory and hospital policies regarding procedures, quality control, safety, compliance, and personnel.

+ High school diploma or equivalent.

+ Associate degree in laboratory sciences preferred.

+ Three years phlebotomy experience required.

+ Hospital phlebotomy experience preferred.

+ Medical terminology experience required.

+ Prior experience in roles emphasizing a customer service focus required.

+ Supervisory experience preferred.

+ Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.

+ Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.

+ Proficiency with Microsoft Office applications preferred.

+ Must become skilled in the use of LIS. Licensure, Certifications, and Clearances:Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran