• Customer Success Program Manager

    Insight Global (Spring, TX)


    Job Description

    An employer is seeking a Customer Success Program Manager to join their team. He or she will be joining a new revenue generation organization in helping to create a customer facing application. The Customer Success PM will be responsible for receiving input and feedback from customers (via email, social media, etc) and begin to understand where the issues is coming from and create a customer journey guide on how to ensure these issues do not arise again or what the proper steps are to troubleshoot. He or she will be working with various engineering teams to help understand these concerns/issues, this role is not required to do the troubleshooting or be technical. From there, the PM will be responsible for creating a framework in which these issues will be uploaded for future understanding and used for predictive analysis. The ideal candidate will have experience building up such frameworks from scratch as this in a new role being created within the organization and be able to create a guide on how to create this framework for others to understand. This role is a hybrid onsite 3 days a week role. and hourly pay ranges from $30 - $40/hr depending on experience and feedback from the client.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    5+ years of experience in a Customer Success PM role or similar

     

    Hands on experience with Jira

     

    Proficient in Microsoft suite

     

    Experience using Tableau, PowerBI or similar for data analytics

     

    CRM experience such as Salesforce Previous HP, HPE or Dell experience