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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Shift** : Monday- Friday Full-time 8:00am-5:00pm

**Job Location** : AdventHealth Porter or other RMR facility

The role you will contribute:

Responsible for independently addressing technical issues of moderate complexity with minimal supervision. This position assesses, evaluates, diagnoses, troubleshoots, and resolves technical incidents and requests, providing guidance, training, and support on AdventHealth applications to facilitate efficient workflow. Additionally, this role documents troubleshooting steps and resolutions in the computerized tracking system, performs in-depth research, and conducts root cause analysis for IT issues. In addition, this position conducts regular office visits for established physician offices, evaluates and processes computer access requests, and updates databases per defined security guidelines. Responsibilities for this role include participating in ongoing technical and application training, mentoring less experienced team members, and providing outstanding customer service with consistent follow-through.

The value you will bring to the team:

+ Performs in-depth research and conducts root cause analysis for IT issues, collaborating with cross-functional teams for resolution.

+ Validates accurate results routing setup to ensure accurate report delivery and avoid service interruptions.

+ Provides go-live support and post-go-live optimization, ready to work evenings, nights, and weekends.

+ Engages with pilot programs and projects in collaboration with AIT and facilities.

+ Inputs clear, detailed, and concise documentation in the computerized tracking system.

+ Processes security access requests for physician office staff and third-party vendors, instructing customers on computer security compliance guidelines.

+ Plans and conducts initial training and re-trainings for customers on web-based applications and EMR personalization.

+ Develops, implements, maintains, and optimizes health information technology training materials for provider office staff.

+ Performs other duties as assigned.

+ Provides technical expertise to assess, evaluate, diagnose, troubleshoot, and resolve technical incidents and requests.

+ Conducts proactive weekly, monthly, and quarterly office visits in assigned geographical regions.

+ Assists providers and extenders with EMR personalization, including sharing physician lists.

+ Utilizes remote control tools to analyze and solve issues.

Qualifications

The expertise and experiences you'll need to succeed:

+ Associate degree Required

+ 0 Work Experience Required

+ Knowledge of computer hardware and software

+ Advanced knowledge of Provider and office staff workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles

+ Industry experience with electronic medical records

+ Competent conflict management skills

+ Communication skills both written and oral, are professional and follow defined escalation process

+ Is accountable for realization of goals and defined metrics

+ Methodically analyzes technical problems by defining the challenges, identifies alternatives, and making timely decisions

+ Understands own strengths and development needs, learns from experience, and owns personal and professional development

+ Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes

+ Basic competency in Microsoft Office Applications

+ Driver's License (DL) Required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Information Systems

**Organization:** AdventHealth Information Technology

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25045658

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.