"Alerted.org

Description

Essential Functions

**_Note:_** _The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager._

1. Review, interpret, and advise on physician orders, providing formulary guidance and ensuring safe, effective medication use in alignment with hospice specified parameters

2. Provide expert pain and symptom management consultation, tailoring recommendations to individual patient needs and supporting patient comfort and dignity during end-of-life care.

3. Collaborate directly with nurses, hospice staff, and multi-disciplinary care teams to develop effective, cost-conscious medication care plans and coordinate timely responses in a fast-paced call center environment.

4. Educate healthcare professionals and caregivers on the appropriate drug therapy, medication administration, and strategies to prevent adverse drug events.

5. Document clinical interventions, encounters, and patient outcomes in electronic health systems, ensuring accuracy, clarity, and regulatory compliance

6. Conduct drug utilization reviews and maintain complete, compliant medication profiles, supporting medication safety and adherence to HIPAA and regulatory standards.

7. Demonstrate strong communication, empathy, and professionalism in all interactions within remote or hybrid ork environments.

8. Meet or exceed productivity expectations, monitor required queues (Infinity, phone, staffing), and perform phone audits as necessary.

9. Support team operations through collaboration, shared learning, and assistance during peak volumes, including providing status updates and addressing urgent matters with leadership.

10. Participate in policy and procedure development, ensure compliance, and contribute to coverage needs, including weekend rotations as assigned.

Marginal or Additional Functions

1. Protects company’s intellectual property and the privacy of customer and patient data

2. Performs other duties as assigned or apparent.

Supervisory and Managerial Responsibility

• This position does not have supervisory or managerial responsibilities.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy

• Active pharmacy license in home state (Pennsylvania or Tennessee)

• Pharmacy licenses in other states or willingness to obtain additional licenses

Work Experience or Related Experience:

• Experience in hospice, palliative care, or oncology settings preferred

• Previous experience working in a call center or remote clinical consultation environment preferred

• Familiarity with pharmacy benefit management (PBM) services preferred

Specialized Knowledge, Skills & Abilities:

• Competency in equianalgesic dosing, generic and therapeutic substitution, formulary management, and prior authorization workflows.

• Strong understanding, competency and adherence to all state and federal pharmacy practice rules and regulations

• Excellent clinical assessment and decision-making skills

• Strong written and verbal communication skills

• Proficiency with typing, computer use, and electronic health record (EHR) systems

• Excellent listening skills and ability to maintain professionalism and empathy

• Strong organizational skills and attention to detail

• Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment

• Ability to maintain confidentiality, and to exercise discretion and good judgment

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Commitment to delivering high-quality, compassionate patient care

• Proficient in Microsoft Office tools and electronic health record (EHR) systems

Equipment:

• Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required

Travel Requirements and Conditions

• Limited travel may be required

Work Environment, Conditions and Demands

• Work is performed in a remote or hybrid office environment.

• Remote work Internet Policy Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Physical Requirements and Demands

**_Note:_** _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described._

• This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day

• Regular eye-hand coordination and manual dexterity is required to operate office equipment

• Specific vision abilities required by this role include close vision, color vision, the ability to adjust focus, and to read fine prints.

• Ability to lift up to 30 lbs.

Additional Position Information

• No additional information is applicable

Qualifications

Skills

Preferred

+ **Working knowledge of a PC:** Some Knowledge

+ **Working knowledge of Microsoft Office Suite:** Some Knowledge

+ **Clear and effective communication:** Some Knowledge

Education

Required

+ PharmD or better

Licenses & Certifications

Required

+ State Pharmacy License

Experience

Preferred

+ Experience in hospice, palliative care, or oncology settings

+ Familiarity with pharmacy benefit management (PBM) services

+ Previous experience working in a call center or remote clinical consultation environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.