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Administrative Specialist - On-site

Logan A/C & Heat Services

57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)

Dayton, OH 45377

$18-$20 an hour - Full-time

Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Install Coordinator to schedule and coordinate new installations for our customers. Do you have experience in scheduling along with great customer service and looking for normal work hours? Are you looking for work-life balance and a supportive growth-oriented environment?

WHO IS LOGAN A/C & HEAT SERVICES?

Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.

A DAY IN THE LIFE

Why I Love My Job (https://www.youtube.com/watch?v=Q-9EIUMiEwA&list=PLjqES-DeM7rMw65tkEj9DG-LWBcCGA2vh&index=20)

We are seeking a dedicated Installation Support Specialist to join our team. This role is essential in ensuring smooth operations for our installation teams and providing excellent customer service to our clients. The position is based in our Dayton, Columbus, or Cincinnati locations and involves both in-office and remote work.

QUALIFICATIONS

+ Bachelor's degree or equivalent plus 1-3 years of related experience

+ Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook are necessary

+ Excellent written and oral communication skills

+ Strong organizational and time management skills

+ Excellent organizational skills

+ Strong problem-solving skills

+ Attention to detail necessary

Job Duties

• Maintains customer records by updating account information

• Takes inbound calls and makes outbound calls and schedules jobs logistically and

profitably

• Responsible for maintaining a high level of professionalism and courteousness with customers, installers/IA's, salesman and other employees and working to establish a positive rapport

• Resolves product or install problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution

• Schedule installs

• Complete process purple

• Process payments daily for installs

• Complete process green

• Primary facilitator for gas line installs from start to finish in a timely manner

• Assists in on call rotation for scheduling installs

• Follow up on outstanding money owed to Logan Services and provide update to Accounts Receivables monthly

• Follow up on outstanding permits in a timely manner

• Updates and maintains permit templates in GoFormz

• Responsible for facilitating and/or delegating direct mail pieces for daily completion

• Manages installers Saturday availability and time off requests approved by Field Install

Supervisor

• Assistance with weekly payroll and permit verification

• Provide IT support to technicians, installers and salesman as it relates to Service Titan,

Wells Fargo or Synchrony

• Assists supervisor with projects, new ideas and upkeep of current reference sheets

• Communicates and collaborates effectively with Logistics

WORK SCHEDULE

Monday - Friday 8:30 AM-5:00 PM. This position also has a requirement a rotating on-call shift.

Our PARTE Values:

+ P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.

+ A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.

+ R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.

+ T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.

+ E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.

We look forward to speaking with you about our career opportunities at Logan Services!

Logan Services Inc. offers Equal Employment Opportunity to all applicants.