• Customer Service Coordinator

    Precision Resource (Shelton, CT)


    Customer Service Coordinator opportunity in Shelton, CT.

     

    Dependable. Enthusiastic. Driven to succeed. If you’re looking for a role where your customer service and manufacturing experience directly support the delivery of cutting-edge technology to our customers, this is your opportunity.

     

    Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, cutlery and defense.

    Precision Resource offers:

    + Benefits package including health, dental, life and vision insurance

    + 401(k) with match and profit sharing

    + Annual bonus based on division profitability

    + Vacation and flexible paid holidays

    + Wellness and Employee Assistance Programs

    + Tuition reimbursement and paid training

    + Work with an established team of long-term employees

    Summary

    The Customer Service Coordinator is responsible for building relationships with external customers to support the division to ensure customers’ needs are met.

     

    Essential Duties and Responsibilities

     

    + Serve as the primary customer contact for order placement, changes, delivery inquiries, and issue resolution.

    + Enter purchase orders and releases (EDI, email, or portal) into the ERP system accurately and timely.

    + Validate order details (pricing, lead time, quantities, part revision levels, shipping terms, etc.).

    + Monitor backlogs, open orders, on-time delivery performance, and proactively communicate schedule risks.

    + Work closely with scheduling, operations, and logistics to ensure customer requirements are clearly communicated and understood.

    + Participate in daily/weekly production and scheduling meetings to represent customer priorities.

    + Provide timely responses to customers regarding order status, shipment confirmation, and product availability.

    + Coordinate with Quality and Engineering on part revisions, PPAP/machine capability documentation, deviation requests, and corrective actions.

    + Track and communicate status of expedited orders, shortages, and premium freight needs.

    + Review customer forecasts and compare to historical demand trends to ensure adequate inventory planning.

    + Communicate demand fluctuations to production and procurement to avoid shortages or excess inventory.

    + Maintain accurate customer records including contracts, blanket orders, pricing agreements, and any special packaging/labeling requirements.

    + Ensure compliance with ISO/IATF quality standards as applicable.

    + Identify systemic issues impacting on-time delivery or customer satisfaction and participate in root cause/corrective action activities.

     

    Qualifications, Education, Experience

     

    + Graduation of high school or equivalent (GED) (Associates degree preferred).

    + 2+ years of customer service or inside sales support experience (manufacturing environment highly preferred).

    + Strong organizational skills; ability to manage multiple deadlines simultaneously.

    + Excellent communication skills (verbal, written, and professional email etiquette).

    + Ability to read and understand purchase orders, customer terms, and basic technical documentation (drawings, part numbers, revisions).

    + Experience with ERP systems (SAP, Oracle, Epicor, Infor, QAD, Plex, etc.) and proficient in Excel.

    + Experience working with automotive Tier 1 or Tier 2 OEMs. (Preferred)

    + Exposure to IATF 16949 / ISO 9001 environments. (Preferred)

     

    Precision Resource is an equal opportunity employer, M/F/D/V.  To learn more, visit www.precisionresource.com/careers/

     

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