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Job Summary

The Supervisor, Business Office is responsible for overseeing the daily operations of the facility's business office functions, including registration, scheduling, medical records, patient financial accounting, and billing/collections. The role ensures compliance with organizational policies, regulatory requirements, and financial objectives while maintaining strong customer service standards. The Supervisor partners with leadership to support efficient processes, accurate financial performance, and effective staff management.

Essential Functions

+ Oversees business office functions including patient registration, scheduling, billing, collections, and medical records to ensure timely, accurate, and efficient operations.

+ Collaborates with leadership to implement and maintain departmental policies, procedures, and workflows.

+ Monitors and evaluates the performance of billers, collectors, and third-party vendors, ensuring accuracy in coding, charge capture, cash flow, and accounts receivable management.

+ Performs business office functions as needed to cover staffing shortages, including charge posting, payment posting, claim submission, collections follow-up, verification of benefits, and authorizations.

+ Maintains accurate and timely completion, retention, and destruction of medical records in compliance with standards and regulations.

+ Ensures strong customer service and effective communication in registration, scheduling, and billing interactions with patients and families.

+ Monitors and interprets reimbursement contracts, case costs, and profitability metrics, providing insights to leadership regarding financial performance.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Leadership Responsibilities

+ **Supervision and Staff Management**

+ Supervises, trains and oversees departmental staff.

+ Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.

+ Assists with and contributes to performance evaluations and goal setting.

+ **Strategic Planning and Financial Oversight**

+ Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.

+ Monitors expenditures, ensuring cost-effective delivery of services.

+ May contribute to evaluation and implementation of new technologies to enhance operational efficiency.

+ May contribute to development of departmental policies, procedures and protocols.

+ **Quality Assurance and Regulatory Compliance**

+ Ensures compliance with all relevant regulatory bodies.

+ May participate in audits, inspections and accreditation processes as applicable.

+ Follows established quality control practices to ensure accuracy, consistency and safety.

+ **Collaboration and Communication**

+ Works closely with leadership teams to coordinate and improve service delivery.

+ Stays up-to-date with industry advancements, new technologies, and regulatory changes.

+ **Staff Responsibilities**

+ May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

+ Associate Degree or higher preferred

+ 1-2 years of related experience in the profession required

+ 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

+ Strong leadership, organizational, and communication skills.

+ Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.

+ Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.

+ Communicate effectively with leadership, team members, and stakeholders.

+ Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.

+ Problem-solving and critical thinking skills.

+ In depth knowledge of industry best practices and regulatory compliance (if applicable).

+ Strong organizational and time management skills.

+ Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.