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Securitas Security Services USA, Inc is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management across diverse industries. Our mission is simple yet powerful: **_to help make your world a safer place_** . With a legacy built on trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking an experienced and dedicated **Security Operations Supervisor** to oversee key client sites in **Richardson, TX** . This critical leadership role is responsible for driving exceptional service delivery through strategic planning, strong client engagement, and effective team development. The Security Operations Supervisor will manage all daily security operations, ensuring staffing, scheduling, and service execution meet both company standards and client expectations. Working closely with the client, this leader will proactively assess needs, coordinate operational activities, and support ongoing projects to maintain a secure and efficient environment. The ideal candidate will foster a high-performing team by providing consistent coaching, training, and support while promoting a positive and professional work culture. This position requires excellent communication, sound judgment, and the ability to manage resources effectively in a fast-paced environment. With a strong focus on accountability, compliance, and continuous improvement, the Security Operations Supervisor plays a vital role in ensuring our organization consistently delivers the highest level of quality, reliability, and client satisfaction.

**Compensation and Benefits** :

We believe in investing in our people. When you join Securitas, you’ll receive:

• Competitive Salary: $ **65,000** Annually

• Comprehensive Benefits Package:

+ Medical, dental, vision, and life insurance

+ 10 accrued vacation days, 4 personal holidays, 6 sick days

+ 401K with company matching

• Career Growth: Continuous training and leadership development programs.

• Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

**Responsibilities** :

**Team Leadership & Supervision** :

1. Supervise and coordinate the activities of security personnel, including guards and security operators.

2. Manage staff schedules to ensure adequate coverage and optimal security at all times.

3. Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.

**Access Control & Facility Security** :

1. Oversee the implementation of access control measures to secure facilities and restricted areas.

2. Monitor the use of security equipment, including CCTV systems, badging systems, alarms, metal detectors, and access control systems.

3. Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

**Incident Management & Response** :

1. Respond promptly to incidents, such as security breaches, thefts, or emergencies, and coordinate appropriate actions.

2. Conduct initial investigations into incidents and prepare detailed reports for senior management.

3. Collaborate with law enforcement and emergency responders as needed.

**Policy & Compliance Enforcement** :

1. Ensure all security protocols and procedures are followed by security personnel.

2. Maintain compliance with company policies, safety regulations, and local laws.

3. Regularly review and update security policies and procedures to reflect best practices and emerging threats.

**Communication & Reporting** :

1. Serve as a liaison between security staff and senior management, communicating key issues and developments.

2. Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.

3. Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

**Risk Assessment & Mitigation** :

1. Conduct regular risk assessments to identify physical security vulnerabilities and threats.

2. Develop and implement mitigation strategies to minimize risks and enhance safety measures.

3. Coordinate and participate in emergency drills and safety training sessions.

Other responsibilities** **:

+ Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.

+ Consistently communicates with clarity and professionalism when interacting with executive leadership, clients, and other high-profile stakeholders, ensuring alignment and trust.

+ Conduct quality assurance inspections, monitor, and manage the Security Officers at the assigned clients.

+ Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.

+ Oversee the training and operational employment of Security Officers

+ Ensure the highest standards of conduct, appearance, performance, and training are being always met.

+ Keep the team apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

**Qualifications & Experience** :

1. Associate’s Degree and 5 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

2. Experience in scheduling, operations, or other functions of the security industry is required. Law Enforcement and/or Military is a plus.

3. Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.

4. Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

5. Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required.

6. Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.

7. Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.

8. Professional, articulate; and able to use good independent judgment and discretion.

9. Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.

10. Experience in hiring, developing, motivating, and retaining quality staff.

11. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

12. Candidate must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.

_Ready to Make an Impact_** **?

_If you’re a driven leader with a passion for operations management and making a difference, we want to hear from you. Join Securitas, where your career growth and success are not just supported—they’re celebrated. If this sounds like the right opportunity for you, apply today!_

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

\#AF-SSTA

_Security Operations Supervisor / Securitas Security/ Richardson, Texas / TXDPS License #B01835_

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.