• Warranty Administrator

    Miller Sellner (Sleepy Eye, MN)


    ### Job Duties

    Warranty Operations

    • Coordinate warranty work across all locations, including travel as needed

    • Verify warranty coverage, eligibility, and claim timelines

    • Maintain accurate, organized records of claims and documentation

    • Track parts orders, backorders, and returns related to warranty processes

    • Monitor factory recalls, PIPs, and regulatory requirements and updates

    • Support continuous improvement of warranty-related processes and procedures to optimize performance and profitability

    Claims Management

    • Prepare and submit warranty claims accurately and promptly in accordance with manufacturer processes.

    • Follow up on denied or returned claims; investigate and resubmit as appropriate.

    • Maintain a follow-up calendar to ensure timely processing and payment.

    • Provide clear communication to Service Managers and stakeholders regarding claim status and outcomes.

    Internal Coordination and Communication

    • Work closely with Service, Parts, Sales, and other departments to gather required documentation and coordinate repairs and parts

    • Communicate warranty coverage on repairs to customers and provide them with timely claim updates

    • Provide end results of warranty claims to direct reports and stakeholders to determine and provide customers with final resolution

    • Keep abreast of manufacturer’s claim policy, procedures, and processing modifications through communications with department managers

    • Notify Sales department of upcoming warranty expirations to support extended warranty opportunities

    • Share best practices, challenges, and updates across all locations

    Parts and Returns

    • Resolve vendor shortages, defective or incorrect parts, and freight claims

    • Provide required documentation, photos, and failed parts in compliance with manufacturer requirements

    • Apply for, process, and track core returns

    Customer Service

    • Greet and assist customers and respond promptly in a professional and positive manner to questions, concerns, or complaints

    • Support and coach employees on customer service expectations related to warranty work

    • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

    • Always conducts self in the presence of customers and community so as to present a professional image of MILLER SELLNER

    General Duties

    • Follow all safety rules and use of the proper personal protective equipment (PPE)

    • Maintain a clean, organized, and safe working environment

    • Attend trainings and follow all company policies and procedures

    • Obtain and maintain certifications required for job duties

    • Maintain regular, punctual attendance with flexibility to meet business needs

    • Maintain insurability for required travel

    • Demonstrate teamwork and professionalism in all interactions

     

    ### Minimum Education Required

    High school diploma or GED

     

    ### Minimum Experience Required

    two years of relevant knowledge or experience, preferably in a dealership service or warranty department

     

    ### Shift

    First (Day)

     

    ### Number of Openings

    1

     

    ### Veterans Encouraged to Apply

    Yes

     

    ### Drug Test Required

    Yes

    ### Compensation

    $23.00 - $28.00 / Hourly

     

    ### Additional Compensation

    Incentive, Bonus

     

    ### Postal Code

    56085

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

     

    3619

     

    ### Job Type

     

    Full Time

     

    ### Job Benefits

     

    Health, Life, Dental, Vision, 401k & Roth, 3% Safe Harbor, HSA, Employee Discounts, Uniforms

    ### Application Link

    https://www.millersellner.com/careers-jobs-employment-tractors-harvesters-utvs-dealership--careers