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Our client, a leading organization in customer service solutions, is seeking a Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Support Department supporting client interactions. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.

**Job Title:** Customer Solutions Representative

**Location:** Boise, ID

**Pay Range:** $18.11 hourly

What's the Job?

+ Validate customer entitlement and log cases for routing or dispatching end-users to appropriate resources

+ Monitor service events through to completion ensuring compliance standards are met

+ Manage customer service requests across various access channels

+ Review customer feedback related to entitlement and case management, and analyze related statistics

+ Lead process or quality improvement projects and document procedural changes

What's Needed?

+ High school diploma or equivalent; some college preferred

+ Minimum of 5+ years of relevant experience or equivalent combination of experience and education

+ Superior verbal and written communication skills

+ Experience in customer-facing roles, either remote or face-to-face

+ Proficiency with internal processes, tools, and computer technology

What's in it for me?

+ Opportunity to work on impactful projects and contribute to process improvements

+ Engage in a dynamic and supportive team environment

+ Develop your skills in a fast-paced customer service setting

+ Gain valuable experience working with innovative tools and systems

+ Be part of a company recognized for diversity and inclusion

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.