• Mobile Device Support Tech

    ManpowerGroup (Boston, MA)


    Role: MOBILE DEVICE TECH

     

    Pay Rate: $30-37 an hr

    Detailed Description of Services:

    Purpose and Scope

     

    We are seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices. This role requires the ability to work independently when required, across the clients system, while functioning as a key member of the deployment team.

     

    This role will require the ability to travel throughout the client system for physical inventory or other needs.

     

    Principal Duties and Responsibilities

     

    The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.

    Deployment and Provisioning

    + Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system.

    + Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune.

    + Coordinate initial device setup, including the activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access.

    + Ensure all end-users successfully log in with their Active Directory (A/D) credentials and properly enable two-factor identification for security compliance.

    End-User Support and Training

    + Act as the primary point of contact during the rollout, providing Tier 1 (T1) and Tier 2 (T2) technical help for end-users experiencing issues with their new devices, applications, or access.

    + Assist help desk personnel on a rotating basis for Tier 2 support and provide training to Tier 1 staff on mobile device troubleshooting and common issues.

    + Provide on-site, hands-on support and training to end-users on basic device operation and application usage.

    + Assist with developing and delivering clear, user-friendly instructions and support materials for end-users.

    Troubleshooting and System Maintenance

    + Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service.

    + Assist in the collection and analysis of coverage data on both cellular and Wi-Fi networks to identify and resolve service gaps.

    + Maintain accurate records of all deployed assets, user assignments, and deployment progress **.**

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.