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Description

Our Training & Certification (T&C) Products and Services team is looking for an enthusiastic and creative thought leader with a strong background in product innovation to lead our efforts to scale training content creation for technical learning solutions to help customers develop practical skills using AWS services. You will own the definition and governance of the T&C learning content model and taxonomy. You will help the team build mechanisms, tools, and automation to dramatically increase (5X) the amount of content we can create and get this content to customers faster.

AWS is revolutionizing how companies build and deploy technology through innovative cloud-based services. The AWS T&C organization has a vision to accelerate the growth of AWS through seeding the IT market with hundreds of millions of highly-skilled AWS professionals by offering the leading cloud training and certification programs in the industry. We are an innovative, global organization with activities that support all services across AWS to deliver differentiated customer experiences. We provide a wide range of learning opportunities from initial cloud skills at education institutions, to career re-training, to in-depth proficiency for the experienced professional.

The successful candidate must have problem-solving skills, business judgment, and experience working with cross-functional teams. We are looking for the ability to execute both strategically and tactically, and someone who is excited to take on new, ambiguous projects that will define new learning opportunities. This position requires a technical background to produce concrete specifications, develop prototypes, and drive implementation. In this position, you will define product requirements, product delivery, and go-to-market strategy while increasing product adoption and revenue for a portfolio of innovative products. This role requires thinking big and the ability to thrive in an ambiguous, collaborative, and startup-like environment.

Key job responsibilities

- Supports business strategy and objectives in order to identify requirements and resources for complex initiatives for AWS training

- Be the single-threaded owner for the T&C learning content model and taxonomy standards. Innovate on tools and mechanisms (including governance) for the definition, organization, adoption and use of the taxonomy across curriculum development and publishing workflows.

- Innovate on scaling mechanisms including processes, tools, and automation for creating learning content through crowdsourcing and AI content generation.

- Identify sources of existing content in AWS and define learning products that can be curated at scale by reusing that content.

- Innovate on new self-paced digital learning offerings based on learner needs

- Manages a product roadmap and lifecycle of initiatives that enhance the T&C learning experience

- Work with internal and external stakeholders to understand use cases and learning challenges

- Perform market analyses, usability studies, and research to identify new opportunities for innovation to solve customer learning challenges

- Establish goals and reviewing metrics to identify opportunities and deliver success

- Work with development teams to deliver customer experiences

About the team

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience

- 5+ years of experience in building learning products, software, or services

- Bachelor’s Degree – business or technical degree in information science or related technical discipline (management information systems, computer science, engineering) or 5 years of experience working with engineering teams to develop products or associated data models

Preferred Qualifications

- Knowledge of UX and/or CX design and usability

- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience with Learning & Development and course facilitation or an equivalent professional qualification, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring

- Experience in communicating with users, other technical teams, and management to collect requirements, evaluate alternatives and develop processes and tools as needed to support the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,400/year in our lowest geographic market up to $206,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.