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Implementation Project Manager

Job Description:

The Project Manager at Sage HCM leads client projects from discovery to go-live, ensuring successful deployment of our HCM platform and consistently positive client experience. As a key member of the Professional Services team, you will manage multiple concurrent client implementations across HR, Payroll, Benefits, Talent, and Time & Attendance modules—coordinating with Implementation Managers, Configuration Specialists, QA, and Developers to deliver high-quality solutions that meet each client’s contractual scope, timeline, and expectations.

Key Responsibilities:

• Manage full lifecycle delivery of HCM implementation projects following Criterion’s Project Delivery Framework, ensuring milestones and deliverables are met on time and within scope.

• Act as the primary liaison for assigned clients—facilitating meetings, managing expectations, and maintaining strong relationships across executive, HR, and payroll stakeholders.

• Develop, maintain, and monitor detailed project plans in project management tools, including dependencies, internal and client task assignments, and projected completion dates.

• Ensure all work aligns with the Statement of Work (SOW). Identify out-of-scope requests, manage change orders, and track additional service opportunities.

• Partner with internal team members to coordinate system setup activities, data validations, and integration testing.

• Oversee client readiness and migration activities from end to end

• Collaborate with internal and client technical teams on API or file-based integrations ensuring communication is timely and appropriately directed and aligned with the project timeline.

• Provide consistent communication to clients and internal stakeholders through weekly status calls, Project management dashboards, and executive summaries highlighting milestones, risks, and deliverable progress.

• Track actual project hours against allocated budgets, forecast completion, and maintain high utilization performance in line with Professional Services targets.

• Continuous Process Improvement: Recommend refinements to templates, documentation, and delivery workflows to improve consistency, efficiency, and client experience.

• Stay current on quarterly Sage HCM releases, new functionality, and integration capabilities for the purposes of directing further conversation and discussion as needed.

What are we looking for?

• 5+ years of experience managing software implementation projects, preferably within HCM, Payroll, or ERP domains.

• 2+ years in a dedicated project management role overseeing cross-functional delivery teams and client communication.

• Proven ability to manage multiple concurrent client projects, balancing competing timelines while maintaining excellent communication and documentation.

• Familiarity with data migration, integration coordination, and test cycle management processes in SaaS environments.

• Experience with Project Management Tools (Project, Smartsheet, Asana, etc.) for scheduling, coordinating, communication, dashboards, and status tracking.

• Exceptional attention to detail with a structured, methodical approach to planning, scope management, and delivery assurance.

• Strong written and verbal communication skills, with the ability to lead executive-level updates and facilitate complex discussions with clarity.

• Bachelor’s degree in Business, Human Resources, Accounting/Finance, or Information Technology (PMP or Agile certification a plus).

• Comfortable working in a client-facing, fast-paced SaaS environment that requires both independence and collaboration.

• Limited travel required for onsite discovery or client events.

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage -https://www.sage.com/en-us/company/careers/

Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page -https://www.linkedin.com/company/sage-software

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Function:

Customer Operations

Country:

United States

Office Location:

Austin;Lawrenceville;Austin

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.