• Product Design Lead - Digital Consumer Experience

    M&T Bank (Philadelphia, PA)


    _Sponsorship is not available for this position including anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension._

    Overview:

    We’re seeking a strategic, systems and scale-minded Lead UX Strategist to join our design team supporting the Digital Consumer Experience Product Suite – someone who is energized by a blank slate, as well as comfortable and experienced with the ambiguity of early-stage product development.

     

    This role will focus on shaping the future of our consumer digital products, leading the development of a strong product vision, evolving our design strategy and implementation processes to bring that vision to life, and supporting the early stages of the design lifecycle through experience definition and rapid concepting.

     

    You will be joining an established team that sits within a larger Digital Design Organization, that supports our enterprise’s Digital function.

    Primary Responsibilities:

    As a Leader, you will…

    + Collaboratewith Business ProductOwnership &Management stakeholders to evolve our Digital Products so they help achieve their Businesses Objectives and Key Results.

    + ShepardProduct Experience Visions and Roadmaps, that clearly communicate theintendedevolutionof our products,andthevaluethey’llprovide ourcustomers and usersover time.

    + Confidently strategize and plan product-level discovery and concept design exercises that influence the shape features take, streamlining thedetailed feature design and developmentprocess.

    + Exercise a strong player-coach mindset, focusing both on creating clarity for other designers on the team, shaping and delegating work thatacceleratesyour core efforts, or carries that work forward.

    + Drive effective research integration into our design workflows, collaboratingwith research team members, and your peer design leads, to ensure our design decisions are research-driven.

    + Partner with other design leads on the team, as well as our design producer, toelevate our design and experience craft; emphasizing high quality and consistent outputs that effectively meet our business and experienceobjectives.

    As an Individual Contributor, you will…

    + Consistentlydemonstratethought-leadership to envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.

    + Lead fast-paced ideation, concepting,and prototyping sessions to explore andvalidateexperience directions early in the product lifecycle.

    + Define and evolve the structure of our products,anticipatingfuture areas of change and growth, and settinginformation architecturestrategies addressing aspects suchasdensity, and purpose.

    + Mentor Product Designers alongside your peers and build knowledge of design thinking among product teams and senior leadership.

    + Strategize and plan early-stage prototype and test methodologies to drive the team and partners to product design decisions.

     

    Excellent candidates will also...

     

    + Have experience shaping a Product through multipleevolutions andhas managed multiple designersassistingin shaping and designing thoseiterationsinto development-ready features.

    + Have the capacity to improve the team and program muscle in UX Strategy, Wireframing, and Concepting,establishingstandardsand defining what good looks like, and upskilling the team.

    + Be comfortable in driving evolutions programoperatingmodels, ensuring program leadership is maturing when and where design and researchparticipatesin the Product Design and Development process.

    + Demonstrate deep knowledge and experience inutilizingand growing design systems that feed multipleprograms andevolving team operations to fluidly influence and pull patterns into the system itself, as well as our work and products.

    + Have front-end, generativeresearch experience, either defining and leadingresearch directly, orparticipatingin a supporting role in the definition and execution of research exercises.

    Managerial/Supervisory Responsibilities:

    Lead and mentor a team

    Education and Experience Required:

    Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years of education and/or relevant/product design work experience.

     

    + Provenexpertisein Product Design/Human-Centered Design

    + Experience creating use cases, flow diagrams, prototypes,scenariosand wireframes to communicate ideas and designs to diverse groups of stakeholders

    + Understanding of strengths and shortcomings ofdifferent designthinking methods, including when and how to apply them during product development processes

    + Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs

    + Experience supporting the full product development process, from vision to launch to iteration

    + Experience functioning as a project leader as well as an individual contributor

    + Ability to mentor and educate others on the value and principles ofgood experiencedesign

    + Team player who is comfortable navigating ambiguity within a self-directed culture

    + Ability toestablishstrong working relationships with colleagues, clients, and key stakeholders

    + Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex

    + Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community

    + Proficiencyin industry best practices for desktop, mobile and web applications

    + Experience with accessibility standards, cross-platform issues, mobile userinterfacesand systems-thinking

    Core Competencies:

    + Customer Centric – Outside in perspective with a focus on improving the customer experience

    + Curiosity – Seeks out ways to improve the customer experience

    + Resilient – Respectful of broad opinions and makes tough calls with ease

    + Driven & Prioritization – Self-motivated and knows how to say no

    + Challenges assumptions

    + Decisive & Lead Taking – Sense of urgency with an ability to inspire followers

    + Takes ownership witha strong senseof accountability

    + Interdependent – Communicates andconvenesothers; reaches across boundaries

    + Continuously seeks out ways to improve

    + Familiarity with design systems

    + Experience in financial services industry a plus

     

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,300.00 - $188,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

     

    Location

     

    Baltimore, Maryland, United States of America

     

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.