• Medical Customer Service Rep

    Robert Half Office Team (Westerville, OH)


    Description We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.

    Responsibilities:

    • Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.

    • Accurately calculate and collect payments from patients while adhering to established guidelines.

    • Maintain accuracy and efficiency in processing patient accounts and related transactions.

    • Set up payment plans using the online bill pay system in accordance with approved policies.

    • Investigate and resolve claims-related issues in a timely manner.

    • Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.

    • Research and address accounts receivable concerns based on direction and requirements.

    • Update insurance information and correct guarantor details in cases of registration errors.

    • Submit refund requests as needed.

    • Work with team members and leadership to improve workflows and enhance overall service quality. Requirements • Minimum of 2 years of experience in a customer service role, preferably in a medical or healthcare setting.

    • Proficiency in call center operations and patient interaction.

    • Familiarity with basic medical terminology and CPT codes.

    • Experience with patient billing and accounts receivable processes.

    • Ability to manage inbound customer inquiries effectively and professionally.

    • Strong problem-solving skills to assist customers with account-related issues.

    • Knowledge of medical billing practices and insurance policies.

    • Excellent communication and interpersonal skills to diffuse negative situations and maintain professionalism. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .