• Customer Service Representative

    Aston Carter (Leola, PA)


    Job Title: Customer Service RepresentativeJob Description

     

    The Customer Service Representative (CSR) is the first point of contact for homeowners, retailers, and community managers within the manufactured housing industry. This role is responsible for providing exceptional customer support by answering questions, processing service requests, resolving issues, and ensuring positive customer experiences. The CSR will act as a liaison between customers, internal departments (sales, service, production), and external partners to ensure that homes and related services are delivered and maintained at the highest level of quality.

    Responsibilities

    + Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.

    + Assist homeowners, retailers, and communities with warranty claims, service requests, and product questions.

    + Coordinate with service technicians, parts coordinators, purchasing department, and production teams to schedule repairs and ensure timely resolution of issues.

    + Maintain accurate records of all customer interactions, complaints, and resolutions in ERP systems.

    + Educate customers on warranty coverage, maintenance guidelines, and proper home care.

    + Process orders for replacement parts and track shipments to ensure timely delivery.

    + Handle escalated concerns with professionalism and work toward fair resolutions.

    + Collaborate with sales and manufacturing teams to communicate customer feedback for continuous improvement.

    + Ensure compliance with federal, state, and company regulations specific to manufactured housing.

    + Support special projects, service campaigns, and customer satisfaction initiatives.

    Essential Skills

    + 2+ years of customer service experience, preferably in the housing, construction, or homebuilding industry.

    + Proficient in Microsoft Office.

    + Customer-focused with a service-first mindset.

    + Professional demeanor with the ability to handle difficult situations calmly.

    + Team player who can collaborate across departments.

    + Adaptability in a fast-paced environment.

    Additional Skills & Qualifications

    + Bilingual in Spanish is a big plus.

    Work Environment

    The position is primarily office-based with regular phone and email communication. There may be occasional time spent in the plant, with exposure to dust, dirt, noise, and seasonal temperature changes. The work schedule is Monday through Friday, from 7:30 AM to 4:00 PM with a half-hour unpaid lunch. Overtime may be necessary at times. The dress code is business casual.

     

    Job Type & Location

     

    This is a Permanent position based out of Leola, PA.

    Pay and Benefits

    The pay range for this position is $40000.00 - $52000.00/yr.

     

    Company subsidized health & Rx plan and life Insurance coverage,Company provided dental and vision insurance for employee, spouse and dependentsVoluntary ancillary benefits – term life insurance, short-term disabilityCompany-paid holidays (9) & paid time off (after 90 days)401k pension plan with company match (after 1 year)

     

    Workplace Type

     

    This is a fully onsite position in Leola,PA.

     

    Application Deadline

     

    This position is anticipated to close on Dec 4, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.