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The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. Incumbent of this position is expected to have knowledge of wage processing functions. Supervises and coordinates the work of staff responsible for completing determinations related to not 30x weekly benefit amounts, monetary eligibility, reviewing wages/earnings and issues on current claims to determine claimant eligibility on the new claim. Also responsible for overseeing staff who determine adequacy for monetary determinations by reviewing documentation, wage information and affidavits. Conduct fact-finding investigations, resolve issues and discrepancies, and issue eligibility determinations for one or more Units of the Revenue Department. Ensures timely and accurate issuance of determinations and the preparation of case material for hearing in accordance with MGL Chapter 151A, 430 CMR, the Job Service Representative’s Handbook, Revenue Procedures as well as the Code of Federal Regulations, appropriate Unemployment Insurance, Letters (UIPL), appropriate Training and Employment Guidance, Letters (TEGL), US Department of Labor (USDOL) operating, instructions and other USDOL issuances. Interprets and explains relevant laws and regulations to staff and stakeholders, identifies potential issues and recommends appropriate solutions. Monitors phone queues, phone system reports and overall unit performance to ensure achievement of department goals including benefits accuracy management reviews and weekly performance metrics. Responsible for preparing weekly performance reports and identifying any trends regarding employee performance. Addresses staff performance though coaching, training and corrective action as needed. Also responsible for drafting guide cards for processes related to system functionality. Accurately rates employee’s performance based on fact and examples by completing annual EPRS reviews for direct reports. In addition to the supervisory duties for this unit, the incumbent is responsible for managing their own case load as assigned. Additional special projects as assigned, including, but not limited to suggesting and testing system enhancements. *First consideration will be given to those applicants that apply within the first 14 days.* *Minimum Entrance Requirements:* Applicants must have (A) at least three (3) years of full time, or equivalent part-time professional or paraprofessional experience in personnel interviewing, vocational counseling, employment counseling, rehabilitation counseling, educational counseling, credit collection, credit interviewing, credit investigation, claims adjudication, claims settlement, claims examining, claims, investigation, claims interviewing, social work or social casework, or (B) any equivalent combination of the required experience and the substitutions below. *Substitutions:* *I.*An associate's degree may be substituted for one (1) year of the required experience. *II.*A bachelor's degree or higher may be substituted two (2) years of the required experience. *III.*A master's or higher degree may be substituted for the required experience. *_Comprehensive Benefits_* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? _Explore our Employee Benefits and Rewards!_ *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Community and Social Services* **Organization:** **Department of Workforce Development* **Title:** *Job Service Rep II (Wage Processing)* **Location:** *Massachusetts-Boston-100 Cambridge Street* **Requisition ID:** *250007RR*