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County Casework Manager 1 (Clinical Manager) (Local Government) - Allegheny County C&Y

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County Casework Manager 1 (Clinical Manager) (Local Government) - Allegheny County C&Y

Salary

$101,269.00 Annually

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-36752-L0627

Department

Local Government

Division

HS Allegheny Co Child Welfare

Opening Date

11/20/2025

Closing Date

12/3/2025 11:59 PM Eastern

Job Code

L0627

Position Number

80012381

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

2102

Bureau / Division

Allegheny County Office of Children, Youth, and Families

Worksite Address

Intake Office, 10700 Frankstown Road, Suite 102

City

Pittsburgh, Pennsylvania

Zip Code

15235

Contact Name

Chuck Fox

Contact Phone

412.350.7601

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you a hard-working, forward-thinking professional who is dedicated to the safety, security, protection, and stability of the children within your community? If so, the Allegheny County Department of Human Services, Children, Youth and Families has an exceptional opportunity for a County Casework Manager 1 to join the team and make a genuine difference in the lives of others. Apply today to take pride in the work you do while advocating for those in need!

DESCRIPTION OF WORK

As a County Casework Manager 1, you will oversee the clinical work and activities of each casework unit within the regional office. You will have the opportunity to collaborative with support teams to ensure the best clinical decisions are being made for each case, as well as network with the DHS Teaming Institute to ensure cases are carried out in adherence to state and federal mandates and the CYF Practice Model of Conferencing and Teaming. You will also be responsible for overseeing efforts to assess the strengths and needs of individuals and families and reconnect foster care children and adults with positive family and kin utilizing a variety of tools and family engagement strategies and ensuring fidelity to the Conferencing and Teaming business process. You will be required to reach and maintain Conferencing and Teaming Coaching status as determined by the DHS Conferencing and Teaming Institute. Excellent leadership skills, good judgement, and team work are essential for this position as you will be working closely with the multi-system team as well as other DHS program offices in order to provide clinical oversight for children and families.

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 4:00 PM to 12:00 AM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week after 6-months of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of experience in public or private social work which included one year in a public welfare program and one year in a supervisory capacity; and a bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences;or

+ Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation.

+ This position falls under the provisions of the Child Protective Services Law.

+ Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

How many years of full-time professional public or private social work experience do you possess?

+ 3 years or more

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you possess one or more years of full-time professional public or private social work experience in a public welfare program?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you possess one or more years of full-time professional public or private social work experience in a supervisory capacity?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Have you completed at least 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

08

How much graduate coursework in social work have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

09

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

10

WORK BEHAVIOR 1 - SUPERVISION

Provides supervision for clinical staff, clerical, and student interns (when applicable) and management of the outpatient program. Assigns, reviews, and manages staff's time and workload. Responsible for conducting interviews and making recommendations for selection of staff. Evaluates staff performance, approves time off, and provides orientation/training to new staff. Monitors employee performance and makes recommendations regarding personnel actions. Supervises professional staff development and training. Ensures that work is performed in accordance with established rules, regulations, licensing requirements, and standard practices of the profession.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have supervisory or management experience performing all aspects of this work behavior including assigning, reviewing, and managing work of subordinate staff; monitoring performance; approving leave; recommending personnel actions regarding staffing and discipline; and providing orientation/training to new staff; AND I have experience supervising professional staff development by determining training needs and ensuring the training is provided either externally or internally to actively promote a culture of continuous learning.

+ B. I have supervisory or management experience performing this work behavior in at least 3 of the following 7 aspects: 1) assigning work to subordinate staff; 2) reviewing work of subordinate staff; 3) managing work of subordinate staff; 4) monitoring performance; 5) approving leave; 6) recommending personnel actions regarding staffing and discipline; and 7) providing orientation/training to new staff.

+ C. I have supervisory or management experience performing limited aspects of this work behavior such as assigning and reviewing work of subordinate staff or providing orientation/training to new staff.

+ D. I have successfully completed college-level coursework related to effective supervision, personnel, management/ administration, or employee training.

+ E. I have NO experience or education related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name of the employer(s) where you gained this experience

+ To whom you provided supervision

+ The actual duties you performed related to supervision of staff

+ Your level of responsibility

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 2 - MONITORS AND EVALUATES SERVICES OF CONSUMERS

Monitors and evaluates the need for counseling and support services, and/or additional or alternative services, of consumers and provides direction to staff about consumer advocacy services.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience monitoring AND evaluating the need for counseling, case management, or support services, and/or additional or alternative services, of consumers by conducting meetings with treatment teams or one-on-one meetings, telephone calls, or reviewing documents/files; AND providing direction to staff regarding consumer advocacy services to ensure consumers receive the services to which they are entitled in a human services setting.

+ B. I have experience monitoring OR evaluating the need for counseling, case management, OR support services, and/or additional or alternative services, of consumers by conducting meetings with treatment teams or one-on-one meetings, telephone calls, or reviewing documents/files.

+ C. I have successfully completed college-level coursework related to counseling or social work.

+ D. I have NO experience or education related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name of the employer(s) where you gained this experience

+ The actual duties you performed related to monitoring and evaluating the need for counseling and support services, etc.

+ Your level of responsibility

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 3 - PROGRAM DEVELOPMENT

Participates in the development of program planning, policies and procedures, and service implementation as needed. Updates and implements programs/policies/services due to changes in managed care, insurance requirements, laws, regulations, etc.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience as a lead of a team or project in developing program plans, policies and procedures, and service implementation. I was responsible for implementing new practices to staff due to changes in managed care, insurance requirements, laws, regulations, etc. to meet the new requirements and to ensure program compliance.

+ B. I have experience as a member of a team or project compiling, analyzing, and/or reviewing program data and interpreting regulations to ensure program compliance including applying revisions/updates made to programs/policies/services due to changes in insurance requirements, laws, regulations, etc. to meet the new requirements and to ensure program compliance.

+ C. I have experience analyzing policies, procedures, services, and/or data to provide input or recommend changes to programs.

+ D. I have successfully completed college-level coursework related to policy development or research.

+ E. I have NO experience or education related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name of the employer(s) where you gained this experience

+ The type(s) of programs/policies/services that you participated in developing or updating and your role in doing so

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 4 - ANALYZES CASE RECORDS AND OVERSEES DOCUMENTATION

Oversees and analyzes case records to ensure accurate and thorough records are properly maintained (documents kept in appropriate files, documentation meets licensing requirements i.e., must have signed treatment plan or other required documentation within specified timeframes required by agency policy, managed care, insurance, licensing, laws) and in compliance to meet agency, managed care, insurance, state, and/or federal requirements. Participates in the completion of notes and other necessary service documentation as needed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience performing all aspects of this work behavior as stated above including overseeing and analyzing case records to ensure they were accurate, complete, timely, properly maintained, and in compliance to meet agency, managed care, insurance, state and/or federal requirements; AND I participated in the completion of notes and other service documentation, as needed. I was ultimately responsible for oversight and compliance of case records of a unit or department.

+ B. I have experience analyzing case records to ensure they were accurate, complete, timely, properly maintained, and in compliance with regulations, requirements, policies, etc. AND I participated in the completion of notes and other service documentation, as needed. I was responsible for compliance of my own case records.

+ C. I have experience analyzing documents to determine if they complied with regulations.

+ D. I have NO experience related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name of the employer(s) where you gained this experience

+ The actual duties you performed related to overseeing and analyzing case records

+ Your level of responsibility

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov