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Information Technology Supervisor

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Information Technology Supervisor

Salary

$106,641.60 - $129,604.80 Annually

Location

Placerville, CA

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

2511-3153

Department

Information Technologies

Opening Date

11/20/2025

Closing Date

12/4/2025 12:00 AM Pacific

+ Description

+ Benefits

+ Questions

Description

THE COUNTY OF EL DORADO

The County of El Dorado (https://www.eldoradocounty.ca.gov/Home) is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

INFORMATION TECHNOLOGIES DEPARTMENT

The El Dorado County IT Department helps provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County.

THE OPPORTUNITY

Under direction, the Information Technology Supervisor (https://www.governmentjobs.com/careers/edcgov/classspecs/854179?keywords=information%20technology%20super&pagetype=classSpecifications) organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.

The selected candidate will have the opportunity to:

+ Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.

+ Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.

+ Recommend goals and objectives for assigned information technology operations and direct their implementation; establishe schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.

+ Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.

+ Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).

+ Review and approve programming, systems development, systems enhancement plans, contracts, work orders, related bills, and purchase orders; monitor consultants and vendors within option(s) area, methods, materials, and techniques for application to projects; develop and implements procedures, test plans, standards, and systems.

For a full description of duties and responsibilities please review the job description here (https://www.governmentjobs.com/careers/edcgov/classspecs/854179?keywords=information%20technology%20super&pagetype=classSpecifications) .

THE IDEAL CANDIDATE

The ideal candidate will be an experienced IT professional who has provided formal and/or informal leadership for customer support teams end to end, including training, scheduling, coaching, and day-to-day work direction, with a strong focus on timely, high-quality service delivery. They will be a hands-on technical lead who regularly acts as an escalation point for complex incidents across multiple domains, such as networking, server or cloud environments, operating systems, and enterprise applications, and can coordinate others during significant outages or system issues.

They will bring solid experience designing, deploying, and managing Group Policy Objects across multiple OUs to support standard configuration and management of County devices and user environments. They will also have a strong background in computer imaging, including the creation, deployment, and maintenance of standardized operating system images across diverse hardware platforms using tools such as Microsoft Endpoint Configuration Manager (SCCM), MDT, or equivalent solutions. This candidate will also be an effective communicator who works closely with customers and departments to balance competing priorities, communicate about incidents and changes, support service-level expectations, and model an effective, customer-focused culture for the IT staff they lead.

Human Resources will assess your application based on the following minimum qualifications:

A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience.

Education & Experience Requirements (typing "See Resume" in application will not be accepted)

Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND; Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff;

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst III.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Customer Service III as a Project/Team Leader

Click here (https://www.governmentjobs.com/careers/edcgov/classspecs/854179?keywords=Information%20Technology%20Supervisor&pagetype=classSpecifications) to view the minimum qualifications for Information Technology Supervisor as well as physical, environmental, and working conditions.

SUBMIT YOUR APPLICATION

Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'.

If you have any questions regarding this recruitment, contact Kim Rose in Human Resources at [email protected].

Click Here (https://www.eldoradocounty.ca.gov/County-Government/Careers/Recruitment/Tips-for-Applying-with-the-County) to get tips for applying with the County.

RECRUITMENT PROCESS

The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

Training and Experience Evaluation

A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, click here (https://www.eldoradocounty.ca.gov/County-Government/Human-Resources/Recruitment) .

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION

The County of El Dorado is recruiting applicants for Information Technologies Supervisor. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. In accordance with Personnel Rules 1103.1 and 1105.1, an extra help or limited term employee may be transitioned into a regular employee if the department in which the employee works has a vacant allocated position for the same classification as held by the extra help or limited term employee and the appointing authority requests such transfer.

We currently have the following vacancy:

+ One (1) full-time vacancy in the Information Technologies Department, located in Placerville, CA.

Click here (https://www.eldoradocounty.ca.gov/County-Government/Careers/Human-Resources/FAQs) for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

+ 40 miles from Downtown Sacramento

+ 50 miles from Sacramento Airport

+ 129 miles to San Francisco

Here are a few of the many activities and events available throughout El Dorado County:

+ Hiking, Camping, Fishing, Boating, and Watersports

+ Skiing and Snowboarding

+ Live Music and Music Festivals

+ Local Craft Breweries and Wineries

+ El Dorado County Fair

+ Placerville Speedway

+ Farm to Fork Restaurants

+ Local Shopping Gems

Employees who are buying a home in El Dorado County may qualify for down payment assistance. Click here (https://www.eldoradocounty.ca.gov/files/assets/county/v/1/documents/government/human-resources/gsfa-brochure-for-job-postings.pdf) for more information.

CHECK OUT OUR VIDEO TO LEARN MORE!

The County of El Dorado participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

+ E-Verify Notice of Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

+ Right to Work

The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs!

For your Health and Well-Being:

+ Medical

+ Dental

+ Vision

+ Flexible Spending Accounts - FSA & HSA

+ Employee Assistance Program (EAP)

+ Basic Life Insurance

+ Long Term Disability (LTD)

+ County sponsored Wellness program

+ Discounts on gym memberships

For your Financial Future:

+ CalPERS Retirement

+ Deferred Compensation (457) Plans

+ Optional Life Insurance

For your Work/Life Balance:

+ Paid Holidays

+ Floating Holidays

+ Vacation and sick leave accruals

+ Supervisory, Personal and Bereavement leave

Below is a comprehensive benefit summary based on full-time, regular employment for the bargaining unit to which this classification is assigned.

Revised 1/2025, valid until modified by successor MOU or negotiated agreement.

To learn more about the benefits offered by the County of El Dorado please visit our website located here (https://www.eldoradocounty.ca.gov/County-Government/Human-Resources/Employee-Benefits) .

Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law.

01

To provide us with an opportunity to evaluate your background, responses to the Supplemental Questions are required in addition to your application. Supplemental questions play an important role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine if you continue in the selection process and your ranking on the eligible list. All work experience described or included in your response(s) MUST be included in your application's "Work Experience" section. Do not refer to a resume or other documentation. Additionally, ensure that your responses are your own and not generated by artificial intelligence (AI) or other automated tools, as this may result in disqualification from the recruitment.

+ I acknowledge receipt of this information

02

How would you describe your experience leading teams of customer support staff, including responsibilities such as coaching, performance management, and service delivery oversight?

+ I have no experience leading or supervising customer support staff.

+ I have worked in a customer support role but have not had any leadership or supervisory responsibilities.

+ I have occasionally provided informal guidance or mentorship to customer support colleagues but was not in a formal leadership role.

+ I have supervised or led a small team of customer support staff on a temporary or project basis, with limited responsibility for performance or scheduling.

+ I have been responsible for leading a team of customer support staff, including assigning tasks, monitoring performance, and providing feedback.

+ I have led a customer support team with full responsibility for hiring, training, scheduling, and performance evaluations, ensuring service level targets were met.

+ I have managed multiple customer support teams or a large team across shifts or locations, implemented process improvements, and handled escalated issues or complaints.

+ I have led enterprise-level or organization-wide customer support operations, developed strategic service delivery plans, and contributed to customer experience policy or technology decisions.

03

A core responsibility of the Information Technology Supervisor is overseeing troubleshooting efforts for networking, telecommunications, operating systems, server/cloud, applications, and related technologies in the assigned option(s). How would you rate your hands-on experience diagnosing and resolving complex IT issues?

+ I do not have hands-on experience troubleshooting IT issues in a professional setting.

+ I have limited experience performing basic troubleshooting (for example, rebooting systems, following simple checklists) and usually rely on others to resolve issues.

+ I provide routine first-level support and can resolve straightforward IT issues, escalating most complex problems to more experienced staff.

+ I independently troubleshoot and resolve issues within at least one IT domain (for example, desktop/support, applications, or networking) using established procedures and escalation paths.

+ I routinely troubleshoot and resolve complex issues within one IT domain and occasionally assist in diagnosing problems that span multiple systems or technologies.

+ I routinely troubleshoot and resolve complex issues across multiple IT domains (for example, networking, server/cloud, operating systems, and applications) and serve as an escalation point for other staff.

+ I lead troubleshooting efforts for significant or system-wide incidents, coordinate technical staff during incident response, and contribute to root cause analysis and prevention.

+ I have extensive experience leading teams through major incidents and complex technical problems, developing or refining troubleshooting procedures, and improving overall incident response practices for an organization.

04

How would you describe your experience implementing and managing Group Policy Objects (GPOs) to enforce system configurations, security settings, or user environment controls in your IT assignments?

+ I have no direct experience working with Group Policy Objects in any capacity.

+ I am generally aware of what Group Policy Objects are, but I have not used or managed them in my work.

+ I have applied GPO settings as directed by others (for example, running scripts or applying registry changes based on GPOs created by others).

+ I have used existing GPOs to manage user or computer settings and have performed basic troubleshooting of GPO-related issues.

+ I have created and modified GPOs to enforce specific configurations or security settings for users or systems under my responsibility.

+ I have managed GPOs across multiple organizational units (OUs), including testing, deployment, and troubleshooting GPO inheritance and conflicts.

+ I have led GPO-related initiatives such as domain-wide policy standardization, security hardening via GPO, or automation of GPO deployment using scripting or templates.

+ I have extensive experience designing, implementing, and governing enterprise-wide GPO strategies, including policy lifecycle management, delegation, auditing, and alignment with compliance frameworks.

05

Which of the following best describes your experience managing IT projects and system implementations?

+ I do not have experience managing IT projects or coordinating system implementations.

+ I have participated in IT projects as an individual contributor, completing assigned tasks, but I have not helped plan or manage the project.

+ I have assisted with portions of IT projects (for example, testing, documentation, training) under the direction of a project lead or supervisor.

+ I have managed discrete tasks or workstreams within an IT project, coordinating my own work and occasionally coordinating the work of others.

+ I have led small IT projects or system changes, including basic planning, scheduling, coordination with customers, and follow-up after implementation.

+ I have led medium-sized IT projects or system implementations (for example, multi-phase or multi-team projects), including requirements gathering, planning, resource coordination, and post-implementation review.

+ I have led multiple or large, complex IT projects, coordinating staff, customers, and vendors, managing risks and issues, and delivering projects that significantly impact business operations.

+ I have extensive experience overseeing a portfolio of complex IT projects, setting project priorities, aligning projects with organizational goals, and ensuring consistent project management practices across teams.

06

The Information Technology Supervisor works closely with internal customers, stakeholders, and departments, often balancing multiple priorities and communicating about incidents, changes, and service expectations. Which of the following best describes your experience in this area?

+ I have minimal or no experience interacting with customers or stakeholders in a professional IT setting.

+ I have occasional customer contact and primarily relay information or follow instructions from others when communicating with users.

+ I regularly interact with customers to resolve routine IT issues and can explain basic technical information using clear, simple language.

+ I manage my own workload with multiple customer requests, communicate expected timeframes, and escalate issues when necessary.

+ I regularly coordinate with multiple customers or departments, help prioritize requests, and communicate about changes or outages affecting their systems or services.

+ I have led communication with customers or departments during planned changes or incidents, balancing competing priorities and helping to set realistic expectations for service delivery.

+ I have taken a lead role in managing customer relationships for key systems or services, including handling escalations, negotiating priorities, and contributing to service-level expectations.

+ I have extensive experience leading customer and stakeholder communications for significant or high-impact IT services, establishing or supporting service-level agreements, and promoting a strong customer service culture within an IT team.

Required Question