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Why MD Anderson

At MD Anderson, you'll be part of a mission-driven organization built on teamwork, innovation, and compassion. You'll receive extensive training, ongoing professional development, and the opportunity to help patients and families at a moment that truly matters. Together, we're Making Cancer History.

The Access Operations Department at MD Anderson Cancer Center plays a vital role in ensuring patients can connect seamlessly with the care they need. It focuses on scheduling, patient access support, and operational efficiency so that clinical teams can maximize their time with patients and deliver world-class cancer care.

Join the nation's top-ranked cancer center and make a meaningful difference every day. As an Associate Patient Access Representative at MD Anderson Cancer Center, you play a vital role in creating a seamless and compassionate experience for new patients beginning their care journey. Your dedication to accuracy, empathy, and teamwork helps ensure every patient feels valued and supported from their very first interaction.

*This position will be located at our West Houston location in Katy, Tx.*

*The ideal candidate will have experience with patient registration, uploading medical records, and documenting patient communication. Additionally, proficiency with Epic is essential.*

*Hourly Breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84*

*At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.*

* Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week

* Group Dental, Vision, Life, AD&D and Disability coverage

* Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals

* Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs

* Tuition Assistance Program after six months of service

* Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans

* Employer paid life, AD&D and an illness-related reduced salary pay program

* Extensive wellness, recognition, fitness, employee health programs and employee resource groups

*Key Responsibilities*

*Patient Registration and Coordination*

* Gather and verify complete patient demographic and financial information to ensure smooth registration and financial screening processes.

* Communicate cost estimates, financial assistance options, and other relevant details to patients, helping them navigate their care with confidence.

* Ensure compliance with all required documentation, forms, and consents to maintain accuracy and efficiency.

*Patient Access and Communication*

* Serve as a primary contact for new patients, referral sources, and providers, offering prompt, professional, and compassionate communication both by phone and in person.

* Apply medical acceptance and scheduling criteria to ensure efficient clinic operations and timely access to care.

* Support departmental initiatives to improve patient access and workflow efficiency through new tools, processes, and technologies.

* Accurately document all patient interactions, payor communications, and treatment team updates while maintaining attention to detail and timeliness.

* Perform other duties as assigned.

*Customer Service Excellence*

* Deliver outstanding service by consistently meeting or exceeding departmental metrics for response time, service quality, and patient satisfaction.

* Use active listening and empathy to address patient concerns and coordinate effectively across teams to resolve issues quickly.

* Ensure warm transfers and positive communication in every interaction-reflecting MD Anderson's commitment to compassionate care.

*What you'll bring*

* Strong communication and interpersonal skills, with a genuine desire to help others.

* Attention to detail and the ability to multitask in a fast-paced, patient-centered environment.

*Education*

*Required*: High school diploma or equivalent.

*Experience*

*Required*: Two years experience in healthcare, insurance, or related field.

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent [benefits](https://www.utsystem.edu/offices/employee-benefits/insurance-0/eligibility), including medical, dental, [paid time off](https://www.mdanderson.org/about-md-anderson/employee-resources/leave.html), [retirement](https://www.utsystem.edu/offices/employee-benefits/ut-retirement-program/voluntary-retirement-programs), tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.[http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html](http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html)

Additional Information

* Requisition ID: 177432

* Employment Status: Full-Time

* Employee Status: Regular

* Work Week: Days

* Minimum Salary: US Dollar (USD) 40,000

* Midpoint Salary: US Dollar (USD) 50,000

* Maximum Salary : US Dollar (USD) 60,000

* FLSA: non-exempt and eligible for overtime pay

* Fund Type: Hard

* Work Location: Hybrid Onsite/Remote

* Pivotal Position: No

* Referral Bonus Available?: No

* Relocation Assistance Available?: No

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