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At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Zelis is growing—and we’re seeking a hands-on Production Shift Lead to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a vital hub in our mission to transform healthcare communications.

As a Production Shift Lead, you’ll provide direction and leadership to the production team while ensuring smooth operations. This role combines leadership, technical expertise, and hands-on involvement with production equipment.

What You’ll Do

Shift Lead Responsibilities:

+ Assign work and monitor the flow of printing and inserting based on priorities.

+ Assist operators, track productivity, quality results, pallet completions, and other production metrics.

+ Support post-production teams (QC & Warehouse) to meet shipping deadlines.

+ Communicate effectively with the Production Supervisor.

+ Conduct sign-offs on job setups and reloads.

+ Open and update Production Jira issues as needed.

+ Maintain positive, collaborative relationships with team members.

+ Troubleshoot issues and recommend improvements to the Production Supervisor.

+ Step in for the Shift Production Supervisor when needed.

+ Cross-train on all roles within the production facility.

+ Perform other duties as assigned.

Operator Responsibilities:

+ Set up and operate equipment according to job specifications.

+ Ensure output meets quality standards; troubleshoot and adjust as needed.

+ Perform scheduled preventative maintenance.

+ Complete all paperwork accurately and on time.

+ Track job time when requested.

+ Notify the Production Supervisor of quality issues or reprints.

+ Follow SOPs, HIPAA, compliance, and safety guidelines.

+ Perform other duties as assigned.

What You’ll Bring

+ High School diploma or GED required.

+ 3–4 years of experience in a production environment.

+ Leadership experience preferred.

+ Ability to read and interpret safety rules, operating manuals, and maintenance instructions.

+ Basic computer skills (data entry, etc.).

+ Strong mechanical aptitude preferred.

Physical Requirements

+ Ability to stand for long periods.

+ Lift 50 lbs or more.

+ Work flexible hours, including peak season (Oct 15–Jan 31).

+ Reliable transportation.

+ Maintain excellent attendance.

Why Join Zelis?

+ Be part of a fast-growing healthcare technology leader.

+ Work in a high-energy, collaborative environment.

+ Enjoy perks like an on-site gym, weekly free lunches, and monthly celebrations.

+ Make an impact in a role that blends leadership, innovation, and hands-on engagement.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to [email protected] for prompt investigation. Thank you for staying vigilant.