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As a Google CCAI Developer, you will make an impact by designing and implementing intelligent systems using Google’s Contact Center AI (CCAI) platform to deliver scalable, machine learning-driven solutions for enterprise clients. You will be a valued member of our **Technology & Engineering** team and collaborate closely with cross-functional teams and client stakeholders to transform customer engagement.

In this role, you will:

+ Design and develop conversational flows in **Dialogflow CX** , including intents, entities, and voice/chatbot experiences.

+ Build and integrate IVR systems, call routing, and CRM solutions, leveraging APIs and webhooks for dynamic responses.

+ Implement real-time analytics, call transcript analysis, QA automation, and agent assist tools.

+ Customize and optimize Google CCAI tools (Dialogflow, Agent Assist) for client-specific needs, including training and fine-tuning models.

+ Analyze customer interactions and call transcripts to improve model accuracy and enhance customer experience.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 to 3 days a week in a client or Cognizant office in NJ, TX, NC or Louisville, KY. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

What you need to have to be considered

+ Proven experience in designing and deploying solutions using **Google CCAI** (Dialogflow CX, Agent Assist).

+ Strong proficiency in **Python** for machine learning and automation; experience with **Java** is a plus.

+ Hands-on experience with APIs, webhooks, and backend integrations.

+ Knowledge of data preprocessing, feature engineering, and model evaluation.

+ Ability to optimize algorithms for performance, scalability, and reliability.

These will help you stand out

+ Experience with real-time analytics and QA automation in contact center environments.

+ Familiarity with CRM systems and IVR architecture.

+ Understanding of advanced NLP techniques and AI research trends.

+ Strong collaboration skills and ability to work with cross-functional teams.

Salary and Other Compensation:

The annual salary for this position is between $64,000 - $102,000 depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.