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Job Description

The Program Manager 2, Operational Risk Management role is responsible for guiding Nordstrom Loyalty business teams through risk awareness, risk identifications and risk mitigations. This role assists in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements.

Qualified candidates will appropriately assess risk to support business decisions as they are made, demonstrating consideration for reputation and safeguarding Nordstrom, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

A day in the life...

+ Perform risk identification and assessment in business units by partnering with business units to understand their processes

+ Develop a broad and detailed understanding of the organization’s risk landscape, culture and technology

+ Partner with executive leadership and/or key stakeholders to identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions

+ Identify process gaps, control deficiencies, and/or recommend, oversee and support effective solutions

+ Coordinate with senior management in performing operational risk reviews

+ Track and monitor Controls & Key Risk Indicators for business units

+ Report operational risk issues and decisions to senior management on regular basis

+ Identify & evaluate Key Risk Indicators within the business units against risk appetite

+ Investigate root causes of operational risks and provide support to mitigate risk

+ Develop strong relationships with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions

+ Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal

+ Keep abreast of latest risk management techniques and industry best practices.

+ Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks

+ Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices

+ Governance and oversight may include (not limited to) technology operational risk

+ Establishes and maintains a strong control environment and culture within Loyalty Program

+ Assists in assessing current status of all regulation related controls; recommends /designs control enhancements and creates policy/process documentation as needed in support of risk mitigation

You own this if you have...

+ 7+ years’ experience in Program Management or relevant experience is a must. Other risk and control disciplines experience is a plus.

+ Experience in Internal Audit, Financial Controls, Financial Services, card servicing and loyalty rewards experience is desirable

+ Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance

+ Excellent communication skills – verbal & written

+ Strong organization and time management skills

+ Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism

+ Flexible with ability to change tasks or priorities to meet business deadlines

+ High-level of personal integrity, confidentiality and the ability to use good judgment in all situations

+ Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority

+ Strategic ability to recognize organizational changes and impact of business decisions

+ Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills

+ Work effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative work environment

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!