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Job Description

Nordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Technical Program Manager (PMT Sr.) to drive initiatives that deliver significant value to Nordstrom and our e mployees.  The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics . Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience .   As a PMT Sr., you will work closely with cross-functional teams to develop, design, build, and launch technology solutions in support of this vision , specifically by supporting workforce management systems and driving enabl ement of AI technologies across HR.

A day in the life…

+ Consult internal partners on effective utilization of technology to support their processes

+ Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools

+ Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions

+ Hold HR and Technology stakeholders accountable to design principles

+ Collaborate with technology teams and business leaders to enable core capabilities and deliver business value

+ Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level

+ Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making

+ Manage stakeholder expectations while supporting governance and service delivery model

+ Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems

+ Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives

+ Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur

+ Prioritize feature opportunities and develop backlog, supporting the roadmap

+ Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams

+ Engage with vendors to influence SaaS product roadmap

+ Benchmark with industry peers

+ Utilize research and usability sessions to validate feature design

+ Drive technical and non-technical root cause analysis for underperforming business KPIs

+ Manage special projects and perform other related duties as assigned

You own this if you have…

+ 5 + years of successful program , project, or product management experience with demonstrated successful d elivery of SaaS solutions

+ 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment

+ 3+ years of configuration-level Workday experience (HCM & Scheduling ) preferred

+ Experience managing stakeholder relationships

+ Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms

+ A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives

+ Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas

+ Familiarity with agile development frameworks and tools (e.g., Jira )

+ Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)

+ Strong a nalytical and problem-solving skills

+ Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences

+ Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects

Location:

This is a hybrid role requiring the selected candidate to working onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!