• Specialist

    COOLSOFT (Columbia, SC)


    - Specialist

     

    (Jobs in Columbia, SC)

     

    Requirement id 156047

     

    Job title Specialist

     

    Job location in Columbia, SC

     

    Skills required System Support, Hardware And Software Installation And Configuration, -,

     

    Open Date 20-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Specialist: System Support, Hardware And Software Installation And Configuration, -,

     

    Start date : 1/5/2026

     

    End Date : 12 Months from projected start date

     

    Submission deadline : 12/1 at 5:00 PM EST.

     

    Client Info : SCDOT

    Note:

    * Interview Process: 2 rounds, 1st will be virtual (video required), 2nd will be onsite

    * Work Location: Role is fully onsite

    * Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

    Interview Process:

    * 1st round video

    * A second interview may be requested (onsite)

    Reporting Structure:

    Reports to: Management in Desktop Support at SCDOT Headquarters Building.

    Description:

    The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I. Provide technical assistance to departmental personnel in the setup, installation, maintenance and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application software, local area network, and associated equipment for headquarters building under the management of Information Technology Services (ITS).

     

    Manages building laptops, tablets, and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and tablets fully check in 2.5 hours after the MECM Task Sequence completes.

     

    Assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.

     

    Applicants will be required to be onsite for 40 hours a week within the SCDOT Headquarters building to provide IT Support for IT Services Desktop Support Staff. Work week is Monday – Friday (8am – 5pm with a one-hour lunch break).

    Responsibilities:

    Daily Responsibilities:

    • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.

    • Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.

    • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.

    • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.

    • Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.

    • Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.

    • Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.

    • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.

    • Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.

    • Performs other related duties as required.

    Monthly Responsibilities

    • Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.

    • Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.

    • Login using the local account before shutting the tablet down on the following Wednesday.

    • All iPads should be

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156047 while calling.

     

    EOE Protected Veterans/Disability