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Sales Development Operations Manager
- Paylocity (Schaumburg, IL)
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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
As part of the Sales & Marketing team, you’ll help us solve challenges and succeed as you grow and understand the unique needs of our clients and tailor easy-to-use solutions to deliver the performance they need.
With a position in Sales & Marketing, you’ll strengthen our relationships with clients, anticipate their needs, and think outside the box to unlock new possibilities.
This role follows a hybrid schedule, requiring three days in the office at our Schaumburg, IL, location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
What You Will Do
+ Technology Enablement & Adoption
+ Serve as the primary stakeholder for the SDR tech stack -- including Salesforce, SalesLoft, Nooks, and enrichment tools -- to drive efficient profiling and prospecting.
+ Partner with Revenue Operations and platform admins to streamline SDR workflows, reduce manual tasks, and identify and resolve technology gaps.
+ Own SDR system adoption, troubleshooting, and enablement, ensuring tools are used consistently and effectively.
+ Define and maintain account profiling standards to support precise targeting and territory management.
+ Identify, evaluate, and onboard new technologies that enhance outreach quality, personalization, and conversion.
+ Reporting & Insights
+ Own SDR performance reporting for commissions, incentives, and contests.
+ Define reporting requirements and build dashboards and scorecards in Salesforce and Power BI, in partnership with the Analytics team.
+ Ensure accurate visibility into SDR activity, conversion, and performance KPIs.
+ Deliver actionable insights to inform SDR business reviews and cross-functional planning.
+ SDR Process Leadership
+ Define and document SDR and manager best practices through clear processes, templates, and tools.
+ Drive consistent adoption and adherence to processes across teams and office locations.
+ Maintain and optimize Highspot content to support SDR enablement and effectiveness.
+ Ensure manager effectiveness and SDR efficiency through strong process governance and continuous improvement.
+ Marketing ? SDR Handoff
+ Serve as the primary point of contact between Demand Generation, Revenue Operations, and the SDR team to design and implement scalable lead handoff processes.
+ Translate marketing campaigns, events, and intent signals into efficient SDR workflows and playbooks that drive timely, high-quality follow-up.
+ Ensure SDR enablement, accountability, and consistent execution through clear playbooks, training, and process documentation.
+ Deploying AI
+ Partner with Revenue Operations to embed AI into SDR workflows—such as email personalization, engagement summaries, and call analysis.
+ Stay at the forefront of AI adoption in go-to-market processes, identifying and prioritizing scalable solutions for integration into the SDR organization.
+ Drive adoption and continuous improvement of AI tools to enhance SDR productivity, personalization, and performance visibility.
Requirements
+ 8+ years of experience in Sales/Revenue Operations, preferably with direct exposure to SDR/BDR functions at scale.
+ Deep expertise in Salesforce CRM (reporting, dashboards, lead/account management, workflows).
+ Hands-on experience with SalesLoft (or comparable sales engagement platforms) and enrichment tools.
+ Strong skills in reporting and analytics platforms (Power BI, Tableau, or similar).
+ Proven track record of implementing automation and process improvements to drive sales productivity.
+ Exposure to or experience implementing AI-driven solutions in GTM processes (email personalization, call analysis, forecasting, etc.).
+ Strong cross-functional communication and project management skills; able to partner with sales, marketing, ops, and technical teams.
+ Detail-oriented and process-driven, with the ability to balance strategic thinking and hands-on execution.
+ Experience in a fast-paced, high-growth SaaS environment preferred.
+ Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
+ Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
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