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Fulfillment Execution App Support Engineer

We are embedding application support engineers onto our Warehouse Management software engineering team to improve our incident resolution time and find and fix trending problems faster. You will join one of our engineering teams, handle incoming requests via Slack help channels, email, and incoming ServiceNow tickets. You will be the point person for Application Support to triage problem reports, handle any issues out T1 support are unable to solve, and work with software engineers to prioritize bug fixes as appropriate.

Who We Are

The Fulfillment Execution Engineering team is the technical engine at the heart of Wayfair's physical supply chain. We are responsible for building and scaling the next-generation Warehouse Management System (WMS) platform that serves as the operational backbone for our entire fulfillment network.

Our mission is to empower our supply chain by delivering reliable, precise, and real-time inventory control and order processing. We own the critical suite of microservices, APIs, and mission-critical integrations that connect our core WMS to the wider Wayfair ecosystem—including order management (OMS), transportation (TMS), and automated warehouse equipment.

A primary focus for this team is the technical ownership, configuration, and extension of our core WMS platform. We have a strong preference for candidates with hands-on experience in Manhattan Active Supply Chain (MASC), as we leverage this technology to optimize every physical process, from receiving and putaway to picking, packing, and shipping.

We focus on system reliability, technological innovation, and scalable performance by partnering closely with product managers, supply chain operations, and platform engineering teams. Your work will directly enhance warehouse efficiency, reduce fulfillment times, and streamline our end-to-end physical operations.

What You’ll Do

+ Prioritize tickets on ServiceNow to ensure our software engineering team is focused on solving the highest impact problems for our end users in a timely manner.

+ Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.

+ Identify recurring technical issues and influence the software engineering team to fix their root causes to enhance business productivity.

+ Create runbooks for repeatable problem fixing by any team member until root cause issues are fixed.

+ Analyze production or workflow issues by creating and running SQL queries or utilize our proprietary warehouse management system.

+ Establish and update team wide best practices for the purposes of knowledge management and sharing through technical documentation

+ Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.

+ Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach

+ Be a team player and assist other members to achieve overall team goals.

+ Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call shift, if needed.

We Are a Match Because You Have:

+ 2+ years of IT Support Experience, ideally working in a warehouse environment

+ Bachelor’s or Associate’s Degree in Computer / IT related field or equivalent work experience

+ Ability to write and utilize SQL scripts to pull data from complex data sets

+ Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices.

+ Experience with technical documentation and presenting succinct analysis to leadership

+ Eagerness to learn production workflows, processes and adopting systems best practices

+ Strong customer service and organizational skills while keeping attention to detail.

+ Proven ability to handle multiple tasks concurrently and prioritize accordingly.

+ Excellent communication, interpersonal and team-building skills.

+ Acting as a team player who is dedicated to providing the best results possible.

+ Having a strong work ethic and desire to be a life-long learner

+ Strong preference for candidates with Manhattan Active Supply Chain

Why You’ll Love Wayfair

+ Time Off:

+ Paid Holidays

+ Paid Time Off (PTO)

+ Health & Wellness:

+ Full Health Benefits (Medical, Dental, Vision, HSA/FSA)

+ Life Insurance

+ Disability Protection (Short Term & Long Term Disability)

+ Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)

+ Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)

+ Caregiver Services

+ Financial Growth & Security:

+ 401K Matching (Employee Matching Program)

+ Tuition Reimbursement

+ Financial Health Education (Knowledge of Financial Education - KOFE)

+ Tax Advantaged Accounts

+ Family Support:

+ Family Planning Support

+ Parental Leave

+ Global Surrogacy & Adoption Policy

+ Professional Development & Recognition:

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].