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Overview:

As an Assistant Site Manager (ASM) of Asset Protection , you'll play a pivotal role in safeguarding Wayfair’s people, property, and reputation. Reporting to the Asset Protection Site Manager, you’ll lead efforts to reduce shrink, uphold safety standards, and foster a secure, customer-friendly environment. This role blends strategic oversight with hands-on execution—requiring analytical skills, team leadership, and cross-functional partnership.

Whether you're responding to incidents, coaching associates, or leveraging data to uncover trends, you’ll be central to maintaining trust, safety, and operational excellence throughout the store. The ideal candidate is confident under pressure, thrives in fast-paced environments, and takes pride in building strong teams rooted in accountability and high performance.

What Does an ASM of Asset Protection Do?

+ 🛡️ Lead Asset Protection Strategies: Create and implement initiatives to minimize shrink, reduce risk, and support compliance through proactive programs and policies.

+ 🕵️ Conduct Investigations: Oversee investigations involving theft, fraud, safety incidents, and violations. Document findings and support next steps in collaboration with HR and leadership.

+ 📋 Ensure Safety & Compliance: Monitor adherence to physical security protocols, operational procedures, and emergency response practices across the store.

+ 📣 Train & Coach Teams: Deliver training to associates on safety, asset protection practices, and situational awareness. Support emergency preparedness efforts and regular drills.

+ ? Inspire High Standards: Lead by example and coach others on accountability, professionalism, and store-wide asset protection expectations.

+ 🏪 Foster a Secure & Welcoming Environment: Promote safety while maintaining an inviting customer-first atmosphere.

+ 📊 Use Data & Tools to Drive Results: Leverage technology like CCTV, exception reporting, and inventory systems to monitor patterns, detect risks, and develop action plans.

+ ? Maintain Accurate Documentation: Record incidents, audits, investigations, and safety activities with thoroughness and discretion.

+ 📈 Collaborate Across Teams: Partner with Store Leadership, HR, and Operations to align AP strategies with business goals and performance priorities.

+ ⚡ Respond Quickly Under Pressure: Act with urgency and sound judgment when managing security incidents, safety hazards, or compliance issues.

You’ll Thrive in This Role if You Have:

+ 🔐 Asset Protection Experience: 2+ years of asset protection or loss prevention experience, including 1+ year in a supervisory or team lead role.

+ 🖥️ Tech Know-How: Comfortable with POS systems, CCTV platforms, exception reporting tools, and inventory software.

+ 📊 Analytical Skills: Able to review data, identify trends, and recommend process improvements with confidence.

+ 🗣️ Clear Communicator: Strong verbal and written communication skills; able to deliver coaching and lead conversations at all levels.

+ 🏋️ Physical Capability: Able to stand and walk for extended periods and lift up to 50 lbs unassisted.

+ 📆 Schedule Flexibility: Willing to work nights, weekends, and holidays based on business needs.

+ 📜 Professional Certifications: Wicklander-Zulawski certification is a plus.

Additional Physical and Environmental Requirements :

+ 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

+ ? Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.

+ 📦 Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.

+ 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

+ 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.

+ 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.

+ ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits*?

+ 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.

+ 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.

+ ? Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.

+ 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.

+ 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.

+ 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.

+ ? Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.

+ 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

+ ✨ And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].