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Client Services Coordinator- Jackson County Health Department - (Mon-Fri, 8a - 4:30p)

101 Truman Medical Center

Job Location

Jackson County Public Health

Lee's Summit, Missouri

Department

JCHD Admin/Operations

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Join our team as the Client Services Coordinator and help keep the heart of the health department running smoothly! You’ll lead front-desk and administrative operations, support clinic flow, and guide the team handling vital records and client services. If you love organizing, problem-solving, and helping a community stay healthy, this role is the perfect fit.

What You’ll Do

+ Jump in during busy times to support front-desk and registrar functions

+ Supervise, train, and support staff handling registration, insurance, and fees

+ Review schedules, assignments, and daily workloads

+ Serve as the go-to person for clinic procedures

+ Prepare reports on clinic operations (patient volume, satisfaction, vaccines, QA, etc.)

+ Keep communication flowing across teams and departments

+ Represent the department on key committees

+ Work with IT when scheduling or ECare issues pop up

+ Step into special duties during a public health emergency

+ Provide excellent customer service to clients and staff of all backgrounds

+ Maintain compliance with all policies, regulations, and quality standards

Minimum Requirements

+ High school degree in a related field or a combination of equivalent education and experience.

+ A minimum of 1–2 years of high-level administrative responsibility.

+ Excellent computer skills including the ability to do Word, Excel, PowerPoint with the ability to compile and maintain databases.

+ Working knowledge of the principles and theories of public health; experience in operations.

+ Ability to analyze information and formulate effective plans for using information.

+ Sound judgment sufficient to ensure the integrity of operations.

+ Excellent communication skills including a high degree of professionalism and personal presence.

+ Considerable skill in facilitating problem solving.

Ready to Make an Impact?

If you’re passionate about helping others, thrive in a fast-paced environment, and want to play a key role in supporting public health, **we’d love to meet you! Apply today and help us strengthen community health—one client at a time.**

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.