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Overview

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

At the heart of our mission are our experts – the people who support our customers. Whether helping them navigate our products and services, preparing tax returns, or helping customers manage monthly QuickBooks tasks, our incredible team of experts are extraordinary in every way. This role would allow you to work as a part of our Expert Experience & Insights Team. Our team’s mission is to deeply understand the expert experience and drive actions to improve their experiences at Intuit.

We are seeking a highly organized and experienced Marketing Manager and Event Coordinator to join our team. This role will be responsible for hosting our experts weekly at our San Diego office and managing the logistics of their visits. The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in marketing or event management.

If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity

Responsibilities

Lead expert engagement activities in San Diego, including:

+ Hosting experts and ensuring a welcoming and professional experience

+ Creating a personalized experience for each expert

+ Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards

+ Supporting other non Team Driven events that require expert engagement

+ Ability to understand expert roles, process and tools to be able to communicate and support effectively

Scheduling, coordination, and oversight of weekly events, including:

+ Ensuring the appropriate pre-work to understand study goals are complete

+ Acting as a liaison to product, research, and leadership teams

+ Coordinating with recruitment team for experts for in-person sessions

+ Coordinating and scheduling sessions with product and service teams

+ Booking and coordinating travel arrangements for experts including:

+ Hotel Reservations and relationship management with local hotel contacts

+ Flight reservations

+ Uber or Rental Car reservations

+ Manage scheduling, track feedback, and report out status and performance updates for the on-site program

+ Collaborate with cross-functional teams to ensure successful event outcomes

+ Coordinating with on site catering and food service teams to support expert visits

+ Ongoing communication with experts and support teams

Provide additional support to the Expert Experience & Insights team, including:

+ Support and moderate qualitative research

+ Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)

+ Report out on ongoing expert insights and implications

Space and Event coordination and management

+ Managing the calendar for all necessary rooms within the space, including for events not hosted by EN team

+ Configuring and confirming all technology specifications for full space, each room, and each expert are operational prior to and during the experts visit

+ Managing full space to ‘event ready’ standards, including:

+ temperature

+ furniture

+ space and technology configuration

+ access

+ Relationship management with on-site support teams including:

+ Security

+ Executive Assistant Team

+ Event Planning

+ Facilities

+ Catering/Food Services

+ Janitorial (ABM)

Qualifications

+ 5+ years of professional experience, preferably in customer service, event planning, marketing or management, or customer data and insights

+ Bachelor’s Degree or equivalent

+ Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California: $93,000 - $126,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.