"Alerted.org

Administrative Technician

Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/5143605)

Apply



Administrative Technician

Salary

$41,231.30 - $68,887.19 Annually

Location

23510, VA

Job Type

Permanent Full-time

Job Number

13627

Department

Human Services

Division

Division of Social Services

Opening Date

11/20/2025

Closing Date

11/30/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking an Administrative Technicial in their Home-Based Childcare Network (HCN) unit. The HCN is a unit responsible for monitoring the compliance of an intensive training and licensure process for individuals seeking to provide childcare in their home. The Administrative Technician is essential to managing the administrative functions of HCN to assist with processing applications for licensure, which may include tracking key documentation and ensuring it meets city code requirements; coordinating recruiting efforts; and maintaining data critical to reports.

Departmental Hiring Salary Range: $41,231- $47,415

Essential Functions

+ Provides administrative assistance to the Home-Based Childcare Network program

+ Performs administrative duties by processing and maintaining files, processing and composing correspondence, answering telephone inquiries

+ Produce, review and edit various letters, memoranda and reports

+ Scanning documents into the agency's electronic filing system

+ Data management and database searches

+ Produce and maintain spreadsheets and reports

+ Must have excellent customer services skills

+ Must communicate well with internal and external partners

+ May require field work to retrieve documents or perform services key to the application process

+ Maintains security of classified or sensitive information related to client, personnel and financial records

+ Provide Administrative support to Supervisor, Programs Manager and Senior Leaders

+ Other tasks pertinent to the Home-Based Childcare Network Program as assigned

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years clerical experience.

Six months to one year experience performing similar functions preferred.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

The ideal candidate will possess the following:

+ Knowledge necessary to understand basic operational, technical, or office processes.

+ Proficient in Microsoft Suite, knowledgeable of mail-merge, V-Lookup and other office software.

+ Ability to lead a team of office support staff both in the office and remotely.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

How many years of customer service experience do you possess?

+ No experience

+ Less than 2 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 6 or more years of experience

07

How many years of experience do you have operating computers and performing other clerical duties in an office setting?

+ No experience

+ Less than 2 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 6 or more years of experience

08

Briefly describe your customer service experience. If no experience, type N/A.

09

Do you have experience working in a confidential environment with sensitive information?

+ Yes

+ No

10

If you answered "YES" to the previous question, please describe your experience working in an environment with sensitive information that required confidentiality. Type N/A, if you answered No to the previous question.

11

Please provide the name, email address, and phone number of your current or most recent supervisor

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email