• Support Services Specialist

    Herc Rentals (Honolulu, HI)


    Support Services Specialist

    Location:

    Honolulu, HI, US, 96819

     

    Job Type: Full-time

     

    Date: Nov 10, 2025

     

    Company: Herc Rentals

     

    If you are currently an employee of Herc Rentals, please apply using this link: **_Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte\_company=hercrental&\_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_**

     

    Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 pro forma total revenues reaching approximately $5.1 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 612 locations and has about 9,900 employees in North America as of September 30, 2025.

     

    Job Purpose

     

    The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls throughout the day as well as after normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their need and processing accordingly. Our customers will rely on your expertise, to process their requests quickly and efficiently. You will be processing requests to create, add or change users and their profile, for our web-based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.

     

    + Must be flexible to work weekends, nights, and holidays

     

    What you will do...

     

    + Answer incoming calls quickly and efficiently; assessing the call to determine if immediate escalation is required

    + Coordinate and process all inbound requests consistently, in a timely manner

    + Identify and communicate escalation issues per established escalation policy

    + Place orders when needed in RentalMan

    + Accurately document all customer interactions according to established procedures in Herc CRM Salesforce

    + Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.

    + Initiate the required amount of daily outbound survey calls

    + Provide support for both internal and external ProControl requests

    + Adhere to the rotating schedule and the attendance policy

    + Learn and follow all company procedures and protocols

    Requirements

    + High School Diploma or GED Equivalent

    + Basic knowledge of Microsoft Word and Excel programs

    + 1 year of Customer Service/Support experience

    Skills

    + Ability to communicate effectively and efficiently

    + Dependability

    + Professional Telephone Etiquette

    + Strong Sense of Urgency and Customer Focus

    + Organizational and Time Management Skills

    + Ability to work with minimal supervision and think logically & constructively

    + Creative Problem Solver

    + Detail Oriented

    + Understanding KPI expectations

    **Req #:** 65693

    **Pay Range:** $25-$28

     

    Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

     

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

     

    Keeping you healthy

     

    Medical, Dental, and Vision Coverage

     

    Life and disability insurance

     

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

     

    Healthy Pregnancy Program

     

    Tobacco Cessation Program

     

    Weight Loss Program

     

    Building Your Financial Future

     

    401(k) plan with company match

     

    Employee Stock Purchase Program

     

    Life & Work Harmony

     

    Paid Time Off (Holidays, Vacations, Sick Days)

     

    Paid parental leave.

     

    Military leave & support for those in the National Guard and Reserves

     

    Employee Assistance Program (EAP)

     

    Adoption Assistance Reimbursement Program

     

    Tuition Reimbursement Program

     

    Auto & Home Insurance Discounts

     

    Protecting You & Your Family

     

    Company Paid Life Insurance

     

    Supplemental Life Insurance

     

    Accidental Death & Dismemberment Insurance

     

    Company Paid Disability Insurance

     

    Supplemental Disability Insurance

     

    Group Legal Plan

     

    Critical Illness Insurance

     

    Accident Insurance

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

     

    **Nearest Major Market:** Honolulu

    **Nearest Secondary Market:** Hawaii

    **Job Segment:** Field Service, CRM, Manufacturing, Technology